Responsible for assisting in the design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases. Responsible for Application Administration of OSS applications supporting all Charter Divisions. Will participate in full life-cycle of systems engineering activities of high-quality, scalable solutions.

Actively and consistently support all efforts to simplify and enhance the customer experience.Installs, administers, configures and maintains NMS including operating systems and related software.Provides 'on call' support to resolve NMS issues after normal business hours.Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window).Works with database administrators to configure, tune and maintain databases in variety of languages.Documents systems configurations and upgrades.Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources.Works with current templates and assist with the design and construct new templates.Works with deployment and core service engineers to determine needs.Sets up filters on data generated by monitors.Generates reports on server and application availability and performance.Perform other duties as requested by supervisor.

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand EnglishBasic ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality.Basic ability to create detailed documentation to functionally understand new and existing applications.Basic ability to follow and implement established change and control policies and procedures.Basic ability to troubleshoot application problems.Basic knowledge of development tools, application frameworks, and testing tools.Basic knowledge of OSS applications and software.Basic knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process.

Required Education

Bachelor's degree in Computer Science or related field, or equivalent experience

Required Related Work Experience and Number of Years

System administration experience (UNIX & Netcool) - 1Database support experience - 1Enterprise Application experience - 1

Preferred Related Work Experience and Number of Years

System administration experience (UNIX & Netcool) - 3+Database support experience - 3+Enterprise Application experience - 3+

Working Conditions

Office environment

ISY325 2024-41198 2024

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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