Client Reference Code: 2025-46752

“This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.

JOB SCOPE

The APO DID Device Operations team is responsible for managing all non-video Customer Premise Equipment (CPE) in the Charter production network, including, but not limited to, all cable modems, routers, Voice MTAs, fiber to the home CPE, and MDU-based CPE. Core tasks include managing device firmware, troubleshooting issues impacting CPE, validating device behavior and related defects, and working with vendors and internal partners to resolve any issue that arises on CPE devices and their supporting platforms. Engineers will also participate in the full life-cycle of CPE development and deployment.

DUTIES AND RESPONSBILITIES

Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality.Conducts design sessions with appropriate participation from architects and engineers.Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems/services.Collaborates to creates configuration designs for design and implementation of various environments.Creates work effort estimates for new features and bug fixes for use in prioritization and release management.Develops core code modules, unit test tools and release notes for enhancements and bug fixes.Reviews new development tools, application frameworks and testing tools for functionality/effectiveness.Installs, administers, configures and maintains OSS applications including operating systems and related software.Provides 'on call' support to resolve OSS application issues after normal business hours.Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window).Works with database administrators to configure, tune and maintain databases in variety of languages.Documents systems configurations and upgrades.Designs and implements change and control policies and disaster recovery plans; lead troubleshooting efforts to restore functionality in the event of an outage.Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources.Perform other duties as requested by supervisor.

BASIC / MNIMUM QUALIFICATONS

Bachelor's degree in Computer Science or related field, or equivalent experience; May require Industry Standard CertificationsApplication Development work experience - 5+Network OSS application work experience - 4+System Administration work experience - 3+Database support and development work experience - 3+Enterprise Application Integration work experience - 3+

REQURED JOB QUALIFICATIONS

Advanced ability to conduct design sessions to specify solution designs for feasibility, cost, and functionalityAdvanced ability to create detailed documentation to functionally understand new and existing applicationsAdvanced ability to follow and implement established change and control policies and proceduresAdvanced ability to troubleshoot application problemsIn-depth knowledge of development tools, application frameworks, and testing tools.In-depth knowledge of OSS applications and softwareIn-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering processAbility to effectively transform an operational need into a description of system parameters and incorporate those parameters in the control of the total system development to achieve an optimum, cost-effective balance of all system elementsAdvanced knowledge of network and systems engineering systems concepts and system/super-system skills, including NetApp Clustered On-TAP, Cisco UCS, and VMWare systems

PREFERRED QUALIFICATIONS

CCNA/CCNP or equivalentCCIE Data Center or equivalentCCIE Routing and Switching or equivalentApplication Development work experience - 7+Network OSS application work experience - 6+System Administration work experience - 5+Database support and development work experience - 5+Enterprise Application Integration work experience - 5+

Job Code : ISY350

2025-46752
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2025-02-12 02:21 PM (UTC) and will be extended if necessary.

The base pay for this position generally is between $78,900.00 and $139,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

FCC Unit: 13541 Business Unit: Network Operations Zip Code: 80111

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