Systems Engineer
Location: Kansas City, MO highly preferred.  Other locations considered include Columbia, MD; Malvern, PA or Orlando, FL
Note: Visa sponsorship is not available for this position.

Join Oracle's world-class team and leverage cutting-edge technology to develop, implement, and support Oracle’s global solutions. As a member of the Support organization, you will play a key role in delivering post-sales support and solutions to Oracle's customer base, while acting as an advocate for customer needs.

In this role, you will be responsible for resolving post-sales customer inquiries via phone and electronic communication. Additionally, you will address technical questions related to the use of and troubleshooting for Oracle’s Electronic Support Services. As a primary point of contact, you will facilitate customer relationships with Oracle Support and provide advice and assistance to internal teams on complex customer issues and escalations.

The Systems Engineer is a customer-facing position within the Customer Support organization, with specific responsibilities including system implementations, HL7 integrations within Cerner and third-party solutions, as well as monitoring and maintaining Oracle Health’s solutions and services.

Basic Qualifications:

Minimum of 4 years of combined education and relevant work experience Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, Software Engineering, or a related field, or equivalent work experience Must have the appropriate government security clearance card for the position Due to client contract requirements, U.S. citizenship is required

Preferred Qualifications:

Familiarity with HL7 integration standards Knowledge of Linux operating systems Experience with SQL and database management Proficiency in C++ programming Previous customer service experience Experience with IT troubleshooting and code diagnostics

Expectations:

Willingness to work flexible hours, including on-call rotations, as needed Adherence to corporate and organizational security policies and procedures, ensuring the protection of corporate and client assets Proactive in reporting and preventing any security compromises within your role Additional responsibilities may be assigned as needed

 

Career Level - IC2