The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

We are seeking a Systems Engineer specializing in observability and application performance monitoring to join our dynamic team. In this role, you’ll be responsible for building, integrating and troubleshooting cloud infrastructure, administering observability and application performance monitoring tooling used across Rocket and ensuring the stability and efficient operation of these systems. Ideally you’ll have a deep understanding of AWS architecture, Linux operating systems, an automation-first mentality, learn quickly and think creatively with familiar and unfamiliar technologies.

About the Role

You’ll be part of our Systems Intelligence team, helping drive vision and strategy for modernizing observability and alert and incident management leveraged by technology teams at Rocket, as well as managing day-to-day operations.
A typical day could include:

Troubleshooting a connection between a web server and SaaS toolsBuilding and deploying common patterns and standards to help Rocket increase monitoring coverageDeploying new features via the SaaS tools we use (e.g., Dynatrace, Splunk, Cribl) for use across technology teamsSetting/championing standards for things like observability, alerting and a variety of other activities related to the configuration and stability of the systems we own.

While AWS infrastructure and Linux OS is a primary focus of this role, you’ll work on a wide variety of tasks and can expect occasional work with Windows OS and on-prem infrastructure.

Core Responsibilities

Collaborate with application teams and other infrastructure engineers to build, maintain, and troubleshoot infrastructure in our private and public clouds using an array of proprietary, open-source, and SaaS technologies.Install, support, and configure systems or applications that improve monitoring coverage across RocketCollaborate with cross-functional teams to ensure observability and monitoring solutions meet business needsDevelop automation to handle complex and time-consuming workflows and processes.Write documentation and record knowledge of systems that the team supports.Participate in an on-call rotationParticipate in a support rotation to answer help requests

About You

Minimum Qualifications

Experience working in Amazon Web Services (AWS) or other cloud providersDeep knowledge of Linux-based operating systemsExperience with observability tooling such as Dynatrace, Splunk, and CriblFirm grasp of Powershell, Bash or another configuration/scripting/programming language like Python, TerraformUnderstanding of computer networking (DHCP, DNS, HTTP, TCP/UDP, IPv4/IPv6, OSI model) and load balancing.Understands client-server architecture with relation to web/app servers, databases, load balancers, and other infrastructure platforms

Preferred Qualifications

Experience with administering and architecting observability tools such as Dynatrace, Splunk, and CriblExperience working with Kubernetes and containerized deploymentsWorking knowledge of any of the following: VMware, Azure DevOps, Active Directory, ServiceNow, or PagerDutyFamiliarity with DevOps practices and toolingExperience working in a customer-facing role or helpdesk.

What You’ll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About Us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at Careers@myrocketcareer.com.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.