**Resp & Qualifications** **PURPOSE:** Defines, designs, and develops system requirements. Coordinates design of subsystems and integration of total system. Analyzes and resolves program support deficiencies. Conducts independent technical investigations in systems design. Performs engineering studies and analyzes system problems in support of developing system implementation solutions. Key contributor to executing Release Management processes and activities. **ESSENTIAL FUNCTIONS:** + Key responsibilities will include facilitating and executing the installation and configuration of applications in higher environments in support of the development teams through the Release Management path. This will include adhering to all processes and standards, utilizing internal tools to capture environment details, and participating in all release planning activities. + Ability to Install, tune, upgrade, troubleshoot, and maintains all computer systems relevant to the supported applications including all necessary tasks to perform operating system administration, user account management, disaster recovery strategy and networking configuration. + Develop and implement techniques to prevent system problems, troubleshoots incidents to recover services and supports root cause analysis + Improves engineering job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. + Evaluates new systems by performing in-depth tests, including end-user reviews. Research software and related products to support recommendations and purchasing. Determines systems integration issues by evaluating components; developing and completing performance tests; analyzing test data; studying project requirements; analyzing user and potential user input; evaluating similar and related products and systems. Develop system automation and system integration of business processes. **SUPERVISORY RESPONSIBILITY:** Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources. **QUALIFICATIONS:** **Education Level:** Bachelor's Degree in Information Technology or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. **Licenses/Certifications Preferred:** + ITIL Foundations v3 within 180 Days **Experience:** 3 years software, hardware and/or systems engineering. **Knowledge, Skills and Abilities (KSAs)** + Knowledge of system engineering tools. + Knowledge of programming languages and web-based technologies. + Proficient in Microsoft Office applications. + Ability to collaborate to solve technical problems across teams. + Excellent communication skills both written and verbal. + Experience utilizing JIRA, Experience working with Agile/SAFe, Experience with Release Management processes and execution activities + Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. **Salary Range:** $76,032 - $151,008 **Salary Range Disclaimer** The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements). **Department** eService/iService **Equal Employment Opportunity** CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. **Where To Apply** Please visit our website to apply: www.carefirst.com/careers **Federal Disc/Physical Demand** Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. **PHYSICAL DEMANDS:** The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. **Sponsorship in US** Must be eligible to work in the U.S. without Sponsorship \#LI-RC1 REQNUMBER: 20134