Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Systems Integration (SIN) contains the integration and customization of Nokia solutions and 3rd party platforms to meet customer requirements. Contains processing of use case and feature requirements into conceptual models, operational scenarios, technical requirements, and functional description. Covers customer specific solution and software design, development, implementation, unit testing and verification of hardware, platform, software, and systems including maintenance support.

Impact

Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others. 

Scope & Contribution

Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work. 

Innovation

Semi routine tasks of moderate complexity requiring some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. Moderate degree of supervision and coaching needed. Demonstrates initiative and adaptability to changing business environments. 

Communication

Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset. 

Knowledge & Experience

Specialised or broader knowledge of theory and principles within a professional discipline. Typically 1-2 years directly related experience and a graduate equivalent degree.

Additionally :
• Programming languages: Python, JavaScript, JAVA
• Operating systems: Linux
• Methodologies: CI/CD, Agile, SCRUM
• Next generation technologies
Your skills and experience
• GPON Domain Knowledge
• Hands on expertise on Cloud Technologies (AWS, GKE, RedHat)
• Kubernetes and Docker
• Knowledge of NOKIA FN products such as SDAN, Home wifi
• programming skills (Python, JavaScript, JAVA)
• object oriented programming understanding
• Linux environment knowledge
• problem solving and analytical skills
• team-player attitude
• good spoken and written English
• work on global customer time zones as per need of projects
 

 

• Works according to implementation plan.
• Executes pre-defined integration tasks, configuration tasks and test cases.
• Understands customer requirements.
• Supports troubleshooting activities.
• Performs tasks with a moderate level of guidance and within guidelines and policies (EG works with customers, architects, solutions and integration teams to perform detailed design and integration of all parts of a product / solution).
• Analyses factual information and possible solutions, makes independent judgements, decisions and recommendations and solves a range of straightforward problems through knowledge and professional experience.
• Supports transfer of concepts for professional direction of own organisational unit into actionable measures (EG performs integration of network elements into systems either on-site or from a remote location).
• Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively.