NetImpact Strategies is seeking a Systems Operation Team Lead to join our team, in support of a federal client.
Systems Operation Team Lead will oversee and optimize IT operations in dynamic environments. He should be skilled in managing and mentoring teams to ensure seamless system performance, incident resolution, and adherence to SLAs. Proficient in deploying, monitoring, and maintaining enterprise-level systems and infrastructure, he should streamline workflows, implement best practices, and drive continuous improvement initiatives. He should be a strong communicator with a collaborative approach, ensuring alignment between technical operations and organizational goals.
Responsibilities
Lead and Manage IT Operations Team: Oversee a team of systems administrators and IT professionals, ensuring efficient day-to-day operations of systems and infrastructure. Ensure System Availability and Performance: Monitor and manage the performance, uptime, and health of all critical systems, servers, and network infrastructure to ensure they meet SLAs and business needs. Incident Management: Act as the point of escalation for critical incidents, troubleshooting and resolving issues in a timely manner to minimize system downtime. Implement and Maintain System Monitoring Tools: Set up and configure systems and network monitoring tools (e.g., Nagios, SolarWinds) to track system performance and detect issues proactively. Lead Change and Configuration Management: Coordinate changes to the system infrastructure, ensuring all changes are properly documented, tested, and comply with change management processes. Drive Process Improvement: Continuously assess and improve operational processes, workflows, and automation to enhance efficiency, reduce errors, and optimize system performance. Ensure Security and Compliance: Enforce security best practices and compliance standards (e.g., ISO 27001, GDPR) across systems and infrastructure to protect organizational data and meet regulatory requirements. Disaster Recovery and Backup Management: Oversee and test backup and disaster recovery processes to ensure business continuity in case of system failures or disasters. Training and Development: Provide mentorship, training, and guidance to team members, fostering a culture of continuous improvement and technical skill development. Collaborate with Cross-Functional Teams: Work closely with other IT teams, including development, network, and security teams, to ensure alignment and seamless operations across all systems and projects. QualificationsRequired
Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field 5+ years of experience in IT operations, systems administration, or a related technical field.Preferred Certification:
ITIL Foundation Certification or higher for IT service management. Microsoft Certified: Azure Administrator Associate or AWS Certified Solutions Architect for cloud-based systems management. CompTIA Network+ or similar certifications for networking knowledge. Previous federal consulting experience About UsPerks of working at NetImpact Strategies
Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!ABOUT US
NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.
ACCESSIBILITY NOTE
NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.
EQUAL OPPORTUNITY EMPLOYER
NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").
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