In this role, you will be responsible for ensuring the effective day-to-day operation of our IT service desk's proactive services and initiatives. Your primary duties will include providing excellent 1st/2nd level support on all supported systems, managing escalations, configuring and maintaining various hardware and software components, troubleshooting AV/Video/Phone conference equipment and delivering high-quality onsite support to our office locations. 

Additionally, you will play a key role in maintaining inventory stock, continuously improving service desk activities, and assisting on assigned projects. 

This position may require occasional travel to remote sites and providing after-hours support when necessary.

 

Key responsibilities 

 

1st to 2nd level support on all supported systems. Ensure a timely response for all tickets – Incidents and Requests.  Managing escalations and ensuring any issues are resolved in a timely manner.  Configure, deploy and maintain PC’s, laptops, printers, mobile phones and tablets etc. Troubleshoot and assist with meeting room AV/Video/Phone conference equipment. Install and troubleshoot approved hardware and software. Creation and administration of user and email accounts including assigning permissions.  Provide onsite support to your respective office location, maintaining healthy stock of spares and being the first point of contact.  Provide weekend and holiday support coverage if required.  Consistently conduct yourself to provide a high standard of Support throughout the Service Desk team.  Proactively create and distribute “How to” documentation & updating knowledge base articles. Responsible for managing inventory stock and timely deployment of equipment to employees.  Reviewing Service Desk activities and implementing continuous improvements to people, process and/or technology.  To ensure all health, safety, quality and environmental standards and legislation are strictly implemented, ensuring a safe environment for employees, customers, contractors, and visitors.  Proactively assist on projects arising as assigned by the Service Desk Manager.  Travel to remote sites for onsite support when required. ▪ Provide afterhours support where required

 

Qualifications

 

Information Technology Certificate 2 and higher. 2+ years’ experience or more in a related position.

 

About Us

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.