Enterprise Technology Desktop Services is seeking a Systems Support Analyst for the Polytechnic Campus. As part of ET, this position is responsible for providing endpoint support to students, faculty and staff by utilizing hardware, software and broad IT troubleshooting expertise. In addition, the role provides support for emerging technologies, implements department support priorities, and generates proactive solutions for a variety of information technology needs. Responsibilities include maintaining day-to-day operations, consulting on department projects, and ensuring fulfillment of our service expectations as defined by our service partnership agreements.

As with everyone in the Enterprise Technology team, our intentional focus on diversity, equity, inclusion and belonging as well as culture and communications are core responsibilities in this role. With an increased emphasis on authenticity, compassion, and inclusivity, this position strives to embody and advance our Enterprise Technology Positive Core.

What’s in it for you:

Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: (Click here to explore options)

ASU Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.Low-cost health, dental, vision, and life insurance benefits available on day one.Retirement program designed to promote long-term savings and provide income upon retirement.Paid time for volunteer and professional development.Wellness program for preventative health education and screenings. Disability and leave program for income protection. Employee assistance for free and confidential behavioral health services.Full-TimeASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.Open

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking; frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds; regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment. Regular review of completed tasks.

Bachelor’s degree in Information Technology or closely related AND two (2) years providing desktop diagnostic and trouble-shooting support; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. This is not a grant funded position and is not contingent on future grant funding.