Red River is seeking a Service Desk Technician II to join our growing team! This position will work onsite with one of our clients in the Santa Clarita CA area. This person will handle technical support requests directly from our customers, as well as escalation from other team members. Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification, and resolution activities, as well as growing and developing the organization’s perception with the customer through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies, management, and maintenance processes. 

Minimum Education/Certification/Experience Requirements: 

Minimum 3 years of IT (5 years preferred) experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy 

Previous Experience in a fast-paced consulting or MSP environment preferred 

Preferred Education/Certification/Experience: 

Desired certifications: CompTIA A+, Network+, ITIL V3/V4 Foundation 

Knowledge, Skills and Abilities: 

High level knowledge of supporting/managing/imaging OS products/devices 

Windows/Office365 on Mac experience preferred 

MDM experience with experience with imaging process/deployment of workstations 

Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues 

Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP 

Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels 

Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec) 

Strong ability to troubleshoot Office365 products (Exchange/Sharepoint/Onedrive/Teams) using GUI and powershell 

Experience with MS Intune MDM including but not limited to configuration policies, compliance policies, and app protection for various device types 

Ticketing system/SLA experience (ServiceNow preferred) 

Intermediate knowledge of Backup Solutions (Veeam preferred) 

Basic understanding of core network components & troubleshooting 

Maintaining standards and documentation on an ongoing basis as products and technologies evolve 

Iphone/iOS troubleshooting/configuring 

Other business duties as assigned 

Strong consulting and communication skills 

Confidence and experience in front of client 

Strong ability to work in a team-based environment 

Ability to be a self-starter and possess good time management skills 

Strong ability to manage their ticket queue in tandem with taking client support phone calls 

 and

Basic Qualifications:

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates.  Red River will not tolerate discrimination or harassment based on any of these characteristics. 

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.