We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

Member of Support Specialist team where the main responsibility is to work the help desk.  This position will share incoming call queue in effort to achieve a > 50% first call resolution on reported help desk incidents via phone and/or remote support.

Minimum Qualifications:

High School Diploma;

Preferred Qualifications:

Associates or Bachelor’s degree;

Microsoft Certified Systems Engineer and Microsoft Certified Technology Specialist certifications;

2 years in troubleshooting PC’s, printers, phone and infrastructure issues;

Essential Duties:

Provide verbal/over the phone and remote support by installing, diagnosing, repairing, maintaining and upgrading laptops, software, desktops, phones, printers, bar code scanners and peripherals within an office and manufacturing environment, escalate unresolved requests to Tier 2/3 personnel.

Create knowledge base documentation on new issues dissolved as well as troubleshooting steps attempted prior to closing or escalating requests.

Maintain asset inventory of software and hardware through the asset management tool set

Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets.

Ensure all configurations and specifications comply with IT policies and security parameters

Other Duties as assigned and the following:

Perform assigned tasks with minimal supervision and manages efforts based on proper prioritization, documentation, closure, takes corrective actions and/or escalate incidents to reduce downtime.

Knowledge and Skills:

Knowledge of Microsoft Windows 7/10 OS, Office 2010/2016, O365, network printing, active directory services.

Solid understanding of networking, wireless and telecommunication fundamentals. Strong problem solving skills. 

Solid verbal and written communication skills and willingness to actively contribute in a team environment.

Effective, customer service focused communication skills. High level of resourcefulness and responsiveness in an environment which requires maximum system performance, minimum down time, and high degree of customer satisfaction and confidence within a fast paced environment.

Ability to travel to other locations as necessary

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk.  On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”