The Systems Support Specialist I (SS1) is responsible for providing basic help desk support for desktop workstations, laptops, and peripherals to both local and remote users. The SS1 will install, fix or repair all Windows platforms, systems, files, and directories. The Systems Support Specialist I will load baseline software, support user accounts and access configurations. The SS1 will travel to remote sites as needed to provide field based support. The SS1 will use strong customer service skills to provide quick and efficient user support to Five Guys users and systems.
Essential Duties and Responsibilities:
• Provides Remote User Support, traveling to remote sites as necessary to provide project support for new store openings, acquisitions, sales and closures
• Furnishes Level I & II Help Desk Support
• Administers, builds and maintains access control and site security
• Provides end user support for all systems
• Supports Telecommunications clients and users
• Identifies the need for and provides user training
• Handles administrative duties including correspondence and document management
• Codes invoice and submit for payment
• Provides Compliance reporting submission