Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Your specific process areaWorking in a shared service organizationBeing a good team player and influencing othersProcess design and mapping, and business requirement gathering experienceCommunicating effectively, applying interpersonal skills and taking initiative

This is 4 month temporary support role for TA.

What you need to know about this position:

You will be responsible for filling open positions within US MSC functions, throughout effective research and sourcing strategies, working along with different team members across diverse levels of the Talent Acquisition team.

What extra ingredients you will bring:

Strong customer service orientation, initiative to propose improvements to the ways of working, to bring new ideas of research and to think out of the box.

Education / Certifications:

Academic background in business administration, engineering, finance, psychology or any other related field.

Job specific requirements:

1 year of experience in bilingual customer service roles - Required

Some experience supporting HR operations process - Preferred

Proactive person

Comfortable at changeable and challenging working environments

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Temporary (Fixed Term)

Service Operations (Delivery)

Global Business Services