Role Description

The Operational Executive is required to assist the Manager to handle or smoothen the daily operational tasks of a designated Functional Area and its associated operations team; accountable for the service of their team to our clients and their underlying investors on behalf of FNZ.

This means the following key requirements,

The role holder will be accountable for all aspects of day-to-day TA Processes, regulatory, and financial risk relevant to their team and, for all processes that fall within their functional area.

The role holder will be accountable for change within their functional area, will ensure an effective change process from delivery through to implementation and that change is delivered effectively, and, in accordance with FNZ Compliance standards

The role holder will be responsible to ensure the delivery of services to our corporate clients, ensuring accuracy, compliance, and achievement of service standards in accordance with clients’ and internal KPIs.

FNZTA looks after the Legal Fund Registers on behalf of our client it is not a custodian. This means no assets are held in our name as nominee.

Specific Role Responsibilities

Strategy

Support the Operations Manager or the Team Lead – in the daily running of operational teams and processes.

To ensure smooth execution of day-to-day operations

Dealing with all stakeholders and clients on business needs and system enhancement

Dealing with team members on business needs and to perform QC on UAT for all system enhancement

Ensure all periodic reporting as required by clients are completed accurately and submissions are timely

Assist the development of the functional area’s purpose and ensure it provides best in class operational services to clients and internal partners.

Support, challenge and contribute to the development of short, medium, and long-term strategies (including action plans and targets) for the team.

Support and contribute to the delivery of technology solutions that meet the objectives of the business but allows the firm to be scalable, productive, meet service delivery standards and is compliant for future changes, upgrades, and enhancements.

Process

Ensure functional area’s resilience within the first line of defence; and deliver reporting to the relevant Sector Lead to evidence standards achieved.

To familiarize and assist in error management process, including of major errors, escalation, analysis, and reporting to the Head of Operations  

Assist on the delivery of KPI / KRI’s in relation to customer contractual terms, taking action to prevent failure, through control and oversight of the activities completed by the functional area under the role holders’ remit; and deliver reporting / evidence to the Sector Lead to evidence standards achieved.

Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for relevant operations area.

Support the management of functional area’s risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on prevention; and deliver reporting / evidence to the Sector Lead to evidence standards achieved.

Ensure appropriate engagement for Audits, Client visits or any material meetings or engagements

Support implementation and maintenance of operational controls, within the functional area, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Sector Lead to evidence standards achieved.

People

Support the team to deliver consistency of control, risk management and client engagement across related operational areas.

Support the functional area to ensure exceptional delivery, through accurate, timely and controlled service to both internal and external clients.

Encourage a culture of collaboration, supportive challenge and discussion through openness and ethical decision making.

Ensure compliance with all mandatory training is completed in a timely fashion.

Support, implement and manage the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff.

Governance

Provide relevant and timely reporting to Head of Operations as required.

Actively participate in all team governance meetings, to ensure effective outcome and escalations.

Actively participate in governance meetings to ensure that FNZ is driving the right behaviours, to mitigate risk to the business.

Actively participate in corporate service meetings to ensure that FNZ is driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first class service to our clients.

Actively participate in change meetings or release boards to ensure that appropriate understanding, actions, testing and readiness to deliver and implement change.

Support the functional area in driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first class service to our clients.

Experience required

Required Knowledge & Skills

A degree, or equivalent, in a finance, business or numerate discipline.

Minimum 2 years operations experience within the Transfer Agency industry.

Knowledge of Unit Trusts & PRS 

Technical operational knowledge covering the functions under role holders’ remit,

Change management experience,

Understanding of risk/compliance policies and processes for a financial services business

Knowledge of the Malaysian financial services

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.