As a Table Games Dealer/Supervisor Dual-Rate, you’ll dive into the thrilling world of gaming, expertly dealing your assigned games while delivering exceptional customer service. You’ll be at the heart of the action, skillfully managing gameplay and keeping a keen eye on every exciting moment. 

Let’s make every moment unforgettable! 

Dealer Functions:

Deals assigned game according to procedure. Exchanges cash for gaming chips according to procedure. Informs the Floorperson of any requests or unusual play. Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures. Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play. Routinely strives to build and maintain a rapport with table games guests. Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same. Adhere to all department/company policies and procedures. Completes all other duties as assigned.

Supervisor Functions:

Provides superior guest service and develops quality players through personal interaction and relationship marketing. Ensures that all games employees are providing optimum service to all guests at all times. Possess knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting, and implements the same. Observes and analyzes the integrity of all table game activity, mediates and solves problems for guest and employees. Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires. Responsible for building a rapport and coordinating daily functions with support service departments. Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures Completes all other duties as assigned.

Requirements:

High School Diploma or equivalent. Previous guest service position preferred. Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy. Clear vision for near and medium distances, as well as, good peripheral vision. Manual dexterity to handle numerous decks of cards and chips. Able to add, multiply, divide, and subtract accurately to figure payoffs. Gaming knowledge that should include the actual dealing of the games. Must be able to deal/supervise all the major games Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security. Must be guest service oriented, with excellent employee relation’s skills. Must be able to get along with co-workers and work as a team.

Physical, Mental, and Environmental Demand:

Lifts up to a maximum of 50 pounds and frequently lifts/and or carries objects weighing up to 25 pounds.  Position requires 25% standing, 5% sitting, 70% walking.  Requires some reaching overhead, frequent pushing, kneeling, climbing and stooping and very frequent bending and twisting.  Position requires manual dexterity to deal and collect cards and chips.  Must be able to work in a fast paced, stressful environment.  Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust.  Must be able to respond to touch, speech, smell, aural and visual cues.

Compensation & Benefits: 

$9.00 per hour, with additional compensation based on a toke rate when performing the functions as a dealer.

(hourly wage increased by .25 cent per game for gaming proficiency in dealing Craps and Roulette)

$24.00 per hour – Supplementing the difference between the toke rate and the Dual Rate Supervisor hourly rate for shifts worked as a Dual Rate Supervisor. 

Example: 

A Dual Rate Supervisor has a pay rate of $24.00. Their Dealer base rate is $7.20 with a $19.00 toke rate for that pay period, which creates a $26.20 hourly rate. That Dual Rate Supervisor will receive a supplement of $2.20 per hour for their Dual Rate shifts during that pay period.

The supplement only applies to actual hours worked.  This will not be taken from the token pool.  If the Dual Rate Supervisor pay rate is equal to or higher than the total hourly rate (base + tokes), there will be no supplement required.  Employment Type – Full Time

Benefits Package: 

Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being Life and Disability Insurance to provide financial security in unexpected situations 401(k) retirement plan to help you save for the future. Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs Education Assistance program to support your professional development and continuous learning Exclusive Team Member Discounts as a recognition of your valuable contribution to the team

Shift Details:

Day Shift:  7:00 AM – 3:00 PM 10:00 AM – 6:00 PM Swing Shift: 3:00 PM – 11:00 PM   6:00 PM – 2:00 AM 6:00 PM – 4:00 AM Grave Shift:  11:00 PM -7:30 AM

Please be aware that the schedule may change depending on the business's operational needs, so flexibility is crucial. Shifts are assigned based on three factors: gaming knowledge, tenure in the current position, and the most recent evaluation score. There is no guarantee that you will receive your preferred schedule, as shifts are bid out frequently.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).

Caesars Entertainment, Inc. is committed to being an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act, Caesars may provide reasonable accommodations to qualified individuals and encourage both prospective and current employees to discuss potential accommodations with the employer. 

The ethos of our Caesars family is guided by our Mission, Vision, and Values. We take immense pride in embodying these values: Together, We Win, All In On Service, and Blaze the Trail, each and every day. Our mission is to "Create the Extraordinary." Our vision focuses on "Creating spectacular worlds that immerse, inspire, and connect you. We do not perform magic; we create it with excellence. #WeAreCaesars." Should you wish to contribute to the creation of magic, we invite you to explore our dynamic and distinctive career opportunities. 

As part of the onboarding process for new hires, candidates must obtain an Illinois gaming license and undergo a comprehensive background check. Furthermore, pre-employment drug testing is compulsory for certain positions. The Company is dedicated to equal opportunity and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic