We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
We will be opening a brand new casino later in 2025 - get in on the ground floor of an amazing opportunity! This is a brand new position for us - so come make your mark on this new event space!
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK. Responsible for supervising and managing staff in the Table Games Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.Effectively handles customer concerns and requests. Makes final decisions in regards to service recovery.Responsible for the accountability of the chips, cards, dice and all other gaming equipment.Verifies table inventories and effectively manages table limits.Works closely with Vice President/Director/Manager to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Table Games department.Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Assistant Shift Manager and Shift Manager.Maintains strict confidentiality in all departmental and company matters. BRING US YOUR BEST. Bachelor's degree (B.A / B.S.) from four-year college or university; or minimum of five years of experience in a comparable Table Games Operations leadership position; or equivalent combination of education and experience preferred.Excellent skills in both written and oral communication.Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Must have extensive knowledge of all Table Games and Table Games Operations.Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
SUPERVISORY RESPONSIBILITIES:
Responsible for staff development and training programs.Responsible for rewards and recognition program to maximize employee engagement.Evaluates team members within department and delivers constructive feedback to employees regarding performance.Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.Manages work procedures and expedites workflow.Provides recommendation for employee performance (disciplining, coaching, and counseling). STAY IN THE GAME. FOLLOW US.We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY $65,000 annually + Bonus Opportunity Connect With Us! Not ready to apply? Connect with us for general consideration.