JOB SUMMARY: 

Candidates will enter the program as a Supervisor in Training.  Candidates will complete several phases designed to train them on all technical aspects of a Table Games Dealer and Supervisor.  The expectation to be ready to perform the functions of a full floor Supervisor within 6 months. 

At any point during training program, Casino Operations Leadership team may recommend alternate courses of action based upon performance.  Performance will be measured in technical proficiency, demonstrated leadership abilities and company policies and procedures.  Must complete:

Demonstrate technical proficiency in dealing and supervising all table games Learn game protection techniques Demonstrated abilities in our Casino Management system (player database) as well rating table games players for loyalty program Learn department policy and procedure as well as internal controls which govern the games

Candidates must successfully complete the program or may be separated from the program or re-assigned to another department. 

DIRECTLY SUPERVISES:  Table Games Dealers

KEY JOB FUNCTIONS:

Once the candidate successfully completes the Table Games Supervisor Training Program, they will transfer into a Table Games Supervisor position at either Harrah’s or Horseshoe Casino in Council Bluffs, Iowa, determined by management.  Placement upon successful completion of the program will be determined based on operational needs. The duties of a Table Games Supervisor may include, but are not limited to:

Monitor all table games in assigned area. Verify and maintain all table games assets including chip count, equipment, cards, dice, etc. Open and close table games in assigned area verifying count as well as table fills. Inspect card decks prior to play. Monitor and track wagers and cash/cash equivalents, as well as distribution of comps/credits Investigate and resolve guest complaints or concerns in accordance with standard procedures.  Performance management of team members to include performance coaching, training and development, documentation, performance appraisals, etc.  Responsible for the overall integrity of daily operations.  Role models regulatory, departmental and company policies and procedures. Presents oneself as a credit to Caesars and encourages others to do the same.  Other duties as assigned.

EDUCATION and/or EXPERIENCE: 

The ideal candidate will possess the following qualities:

A bachelor’s degree or previous supervisory/leadership experience  Experience working with the public in a direct customer contact position

QUALIFICATIONS:

Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. Excellent interpersonal skills and organizational ability. Must be able to navigate within Microsoft Office.  Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

WORK ENVIRONMENT:

Must be able to work in a fast paced environment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Must be flexible with schedule, including nights, weekends, and holidays as required.