We are seeking a highly skilled and experienced Tableau Technical Support Specialist with an active TS/SCI clearance and CI polygraph to join our team. The ideal candidate will have a strong background in providing technical support for Tableau, with a focus on troubleshooting, user assistance, and ensuring optimal performance of Tableau environments. This position requires a deep understanding of Tableau software, excellent problem-solving skills, and the ability to work in a highly secure and sensitive environment.
This position is located in USA VA Chantilly
• Technical Support: Provides implementation and operations and maintenance support for Tableau Server. Utilizes Python/SQL to enhance dashboards. Loads and manages Tableau Server licenses. Establishes and maps live data connections.
• Environment Management: Manage and maintain Tableau Server environments, ensuring optimal performance, security, and availability. Coordinates and performs environment refreshes.
• Content Migration: Supports migration of content from legacy Tableau Server environment to current Tableau Server environment.
• User Assistance: Provisions Tableau users.
• Issue Resolution: Investigate and resolve technical issues related to Tableau, including performance tuning, data connectivity, and dashboard optimization.
• Documentation: Develop and maintain technical documentation, including user guides, troubleshooting procedures, and system configurations.
• Collaboration: Work closely with Tableau developers, data analysts, and other stakeholders to ensure seamless integration and operation of Tableau solutions.
• Security Clearance: Active TS/SCI clearance with polygraph is required.
• Education: Bachelor’s degree in computer science, Information Technology, Data Science, or a related field.
• Experience: Minimum of 5 years of experience in technical support, with a focus on Tableau software.
• Technical Skills: Proficiency in Tableau Desktop, Tableau Server, and Tableau Prep. Strong knowledge of SQL and data connectivity.
• Problem-Solving: Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.
• Communication: Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical users.
• Customer Service: Strong customer service orientation, with a commitment to providing high-quality support and assistance.
• Attention to Detail: Strong attention to detail and a commitment to delivering high-quality work.
• Team Collaboration: Demonstrated ability to work collaboratively in a team environment and manage multiple priorities.
Desired qualifications/non-essential skills required:
• Certifications: Relevant certifications, such as Tableau Desktop Specialist, Tableau Desktop Certified Associate, or Tableau Server Certified Associate, are highly desirable.
• Experience: Experience working in a highly secure environment, such as federal government agencies or defense contractors.
• Programming Skills: Knowledge of programming languages such as Python or SQL for data analysis and integration.
• Agile Methodologies: Familiarity with Agile development methodologies and practices.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $78,400.00 - $169,700.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs
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Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.