Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Your specific process areaWorking in a shared service organizationBeing a good team player and influencing othersProcess design and mapping, and business requirement gathering experienceCommunicating effectively, applying interpersonal skills and taking initiative

More about this role

What you need to know about this position:

This role operationally supports the end-to-end processes associated with internal and external recruiting and onboarding, for all functions across the company's WACAM region.

Primary Responsibilities:

Utilizing the case management tool to track hiring manager requests to completion.Execution of onboarding process and background checks and working with external vendors to ensure candidate's process complies with Mondelez internal policies.Follow up with the candidate to provide supporting documentation and signed contract documentation required for hiring.Maintain constant communication with vendors on progress of background check and escalate cases to leadership as necessaryContacts new employee and manager with onboarding instructions, and monitors processes for completion of background check with vendorsCoordinates pre-first day activities with Hiring Manager and communicates first day logistics to new employee.Contacts new employee and manager with onboarding instructions, and monitors Workday for completion of background check and pre-first day activities.Process referral bonus for Mondelez employees.Responsible for data integrity of new employee records in Workday to avoid data issues in our HR systems.Provide guidance and track the accuracy of new hire information in the Workday system.Support ticketing, laptop requests for new employees and the contractor to employee conversion process.

What extra ingredients you will bring:

Excellent communication skills.Organization and planningDetail orientedFocus on results and achieving goalsAbility to work collaboratively and in teamsFlexibility to adapt to cross-cultural work environments and agile, dynamic environments

Education / Certifications:

Undergraduate degree in Business Administration, Business, Psychology, Engineering and/or related.
 

Job specific requirements:

Advanced EnglishMicrosott Suite managementMinimum 1 year of experience in administrative / operational support roles in human resources or related areas.

Work schedule:

Hybrid in Bogota, Colombia.

No Relocation support available

Business Unit Summary

Wacam is Mondelēz International’s Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers. 

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business.

Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.

Job Type

Regular

Service Operations (Delivery)

Global Business Services