The Talent Acquisition Support Specialist will be responsible for providing technical and operational support to the recruitment teams by maintaining and troubleshooting issues within Workday Recruitment Module and Phenom People. Data Analytics will be an integral part of this position by ensuring recruitment data is accurate as well as running reports for TA Department. This role ensures that users of Workday and Phenom People have a seamless experience by assisting with system issues, providing training, and ensuring adoption of both platforms. The ideal candidate should have hands-on experience with Workday Recruiting and Phenom People, with the ability to assist users effectively and improve system usage.

Key Responsibilities:

User Support & Troubleshooting:

Act as the first point of contact for all Workday Recruiting and Phenom People-related issues who provides day-to-day support.

Troubleshoot and resolve technical and functional issues, escalating to the appropriate teams when necessary.

Diagnose system problems, provide timely resolutions, and track issues for reporting purposes.

Process Documentation & Training:

Develop and maintain user guides, FAQs, and documentation for common system issues and best practices.

Conduct training sessions and workshops for new and existing users to ensure efficient use of Workday Recruiting and Phenom People features.

Work closely with recruitment teams to understand their needs and create tailored user support resources.

System Maintenance & Updates:

Ensure the smooth operation of both Workday Recruiting and Phenom People by monitoring system performance and conducting routine system health checks.

Stay informed about updates and new features from Workday and Phenom.

Assist with system testing and validation during platform upgrades and system releases.

Data Integrity & Reporting:

Ensure accuracy and consistency of recruitment data across both platforms by conducting regular data audits and reconciliations.

Assist users in generating reports and extracting data from Workday and Phenom People, ensuring they can access the information needed for recruitment processes.

Provide data analytics to TA Leadership to display trends and opportunities to provide efficiencies in workflows and business processes.

System Enhancement:

Identify opportunities for system enhancements based on user feedback and evolving business requirements.

Participate in system enhancement projects, including the rollout of new functionalities and improvement initiatives.

Compliance & Security:

Ensure that all processes within Workday Recruiting and Phenom People comply with company policies and regulatory requirements.

Manage system access and permissions, ensuring appropriate security measures are in place for all users.

Qualifications:

Education & Experience:

Associate or bachelor’s degree in information systems, Human Resources, Business Administration, or a related field.

2+ years of experience in Talent Acquisition, particularly in a recruitment role with a preference for Workday and Phenom People experience.

Familiarity with ticketing systems for logging and tracking user support issues.

Technical Skills:

Hands-on experience with Workday Recruiting module and Phenom People platform.

Experience and understanding of HR processes, specifically recruiting and candidate management workflows.

Experience in troubleshooting system issues and identifying system enhancements.