OVERVIEW/BASIC FUNCTION:
Responsible for the administration and maintenance of all Employee Relations and Employee Benefits Plan functions.
RESPONSIBILITIES:
· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
· Ensure that standards are maintained at a superior level on a daily basis.
· Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
· Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
· Maintain positive guest relations at all times.
· Resolve guest complaints, ensuring guest satisfaction.
· Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
· Maintain knowledge of all hotel services/features and hours of operation.
· Access all functions of computer.
· Set up work station with necessary supplies and resource materials.
· Complete supply requisitions and submit to Manager; stock office supplies upon receipt.
· Answer telephone.
· Greet all individuals arriving at office and assist with their needs.
· Maintain accurate trace files and communicate daily traces to Director of Talent and Culture.
· Maintain filing procedures.
· Prepare and send faxes; receive and distribute faxes to appropriate personnel.
· Benefit reconciliation.
· Type correspondence, memos and reports.
· Ability to conduct benefit meetings if needed.
· Update employee benefit files according to information listed on respective PSA
· Complete Enrollment benefit forms and Termination of benefit forms.
· Prepare monthly employee birthday list and distribute.
· Prepare updated list on bi-lingual employees and distribute.
· Greet job applicants and provide instructions on completing applications.
· Screen applicants.
· Prepare 90-Day Probationary Review Notifications and distribute to department managers.
· Process paperwork for terminations.
· Complete all departmental forms/reports and distribute:
PSA, PCR, Worker Comp - 1, STD, LTD, 401(K)· Respond to requests for reference checks on previous employees.
· Process requests for employee personal usage rooms.
· Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work orders submitted.
· Coordinate floral requests with authorized suppliers.
· Review status of incomplete work and follow up actions with Director of Talent and Culture.
· All other duties as required.
QUALIFICATIONS:
• Experience: Minimum one year’s clerical or secretarial experience, preferably in a human resources environment.
• Education: High school diploma.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Proficiency with Microsoft Office products; ability to type a minimum of 45 words per minute.
• Language: Required to speak, read and write English, with fluency in other languages preferred.
• Physical Requirements: Must be able to exert physical effort in transporting __30__ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
• Licenses & Certifications: None required.