Job Descriptions: The Ohio Means Jobs Columbus Franklin County program at Columbus Urban League is part of a consortium that provides comprehensive workforce services to adults and dislocated workers. This position verifies eligibility for program services, provides case management, conducts assessments and interviews, as well as facilitates customer access. Provides career guidance and assistance to customers by removing barriers to service. Duties & Responsibilities + Provides case management and career guidance with a focus on helping customers set employment goals and develop employment plans that lead to self-sufficiency. + Conducts complete needs and skills assessments utilizing a variety of tools and techniques including computer-based assessments, interest inventories, and one-on-one interviews. + Coordinates access to training, education, barrier-removal services, and employment services for customers + Verifies eligibility for program services. + Monitors customers' progress during participation in appropriate activities. + Provides follow-up services to collect documentation that verifies employment and/or licensure (when applicable); provide services and resources that support job retention and barrier reduction. + Maintains physical case files, in an audit-ready state, by ensuring case record documentation is current, accurate, thorough, and compliant with the law, regulations, and established policies and procedures. + Maintains accurate and up-to-date digital case files in database(s) systems. + Other duties as assigned Required Experience: Job Requirements Education and Experience: + Related bachelor’s degree from an accredited university or college, or equivalent work experience. + One to three years of experience in workforce development or related programs. + Excellent verbal and written communication skills. + Demonstrated customer service skills. + Familiarity with the communities being served, with knowledge and understanding of local needs and resources. + Demonstrated ability to adapt and learn new systems and processes. + Demonstrate behaviors reflecting company's core values: equity and justice, high performance, innovation, integrity, and empowerment. + Professional business attire and appearance required. + Bilingual preferred, but not required. Knowledge, Skills, Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Communicate effectively in a professional manner + Teamwork + Highly organized + Time management + Listening skills + Strategic thinking Language Skills: + Ability to read and speak English proficiently. + Bilingual preferred but not required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + While performing the duties of this job, the employee is regularly required to talk, hear, and see. + The employee must occasionally lift and/or move up to 50 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + The noise level in the work environment is usually moderate to low. Keyword: Talent Development Specialist From: Columbus Urban League