Talent Development Supervisor
Rosewood Hotels and Resorts
Job Description Job summaryAs a pivotal member of the Talent Development team at Rosewood Doha, the Talent Development Supervisor plays a crucial role in supporting the Assistant Talent Development Manager and the overall objectives set by the Director of Development and Talent Acquisition. This role is dedicated to driving a dynamic training scheme and ensuring the continuous development of our associates, fostering a workforce aligned with the shared goals and direction of Rosewood Hotels and Resorts.
Essential Duties and Responsibilities
Talent Development:• Assist in analyzing and prioritizing training needs within the hotel, utilizing resources such as market metrics, hotel quality standards, Mystery Guest feedback reports, SOP Manuals, and Associate Opinion Surveys.• Support in conducting regular Forbes/Rosewood Brand Standards/LQA spot checks within the hotel's operational departments.• Maintain accurate and up-to-date records of training activities, attendance, and performance evaluations.• Generate regular reports on training effectiveness, completion rates, and feedback for management review.• Support in the development and distribution of the monthly training calendar and assist in planning the yearly training calendar based on training needs analysis. Assist with the Cross-training program.• Oversee the issuance and management of training certificates for associates who have successfully completed training programs.• Facilitate clear communication channels regarding training schedules, updates, and changes to all relevant stakeholders.• Coordinate logistics for training sessions, including room bookings, equipment setup, and materials distribution.• Explore and integrate technological solutions to enhance training delivery and tracking processes.• Contribute to ensuring a positive onboarding associate experience that aligns with the hotel and company culture.• Manage databases related to training, including employee training history and certification status on HRIS system, if applicable.• Assist in evaluating all trainings, reviewing feedback from associates and managers, and amending contents where appropriate.• Monitor present and future trends, practices and systems in the training field and make recommendations relating thereto.• Collaborate with departmental managers to implement targeted training initiatives.• Ensure each department conducts a The Daily Calling incorporating a 10-minute training session on the departmental standard of the week.• Development/updating of Talent Development policies and procedures as required, such as contractual information, associate journey book, handbooks, legislation or company policy.• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.• Maintain Talent Development areas, including e-notice boards and office areas on a daily basis.• Posts on media/communication platforms such as LinkedIn, Rosewood Doha Associates Instagram page and Insider as requested and where needed.
Associate Relations• Greet all associates arriving at the office and assist with their needs. Maintain positive relations at all times. Answer the telephone in a positive manner.• Work closely with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.Assist in the organization of associate’s engagement activities, department campaigns and events. Prepare flyers, posters, and videos for such events.
Essential Duties and Responsibilities
Talent Development:• Assist in analyzing and prioritizing training needs within the hotel, utilizing resources such as market metrics, hotel quality standards, Mystery Guest feedback reports, SOP Manuals, and Associate Opinion Surveys.• Support in conducting regular Forbes/Rosewood Brand Standards/LQA spot checks within the hotel's operational departments.• Maintain accurate and up-to-date records of training activities, attendance, and performance evaluations.• Generate regular reports on training effectiveness, completion rates, and feedback for management review.• Support in the development and distribution of the monthly training calendar and assist in planning the yearly training calendar based on training needs analysis. Assist with the Cross-training program.• Oversee the issuance and management of training certificates for associates who have successfully completed training programs.• Facilitate clear communication channels regarding training schedules, updates, and changes to all relevant stakeholders.• Coordinate logistics for training sessions, including room bookings, equipment setup, and materials distribution.• Explore and integrate technological solutions to enhance training delivery and tracking processes.• Contribute to ensuring a positive onboarding associate experience that aligns with the hotel and company culture.• Manage databases related to training, including employee training history and certification status on HRIS system, if applicable.• Assist in evaluating all trainings, reviewing feedback from associates and managers, and amending contents where appropriate.• Monitor present and future trends, practices and systems in the training field and make recommendations relating thereto.• Collaborate with departmental managers to implement targeted training initiatives.• Ensure each department conducts a The Daily Calling incorporating a 10-minute training session on the departmental standard of the week.• Development/updating of Talent Development policies and procedures as required, such as contractual information, associate journey book, handbooks, legislation or company policy.• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.• Maintain Talent Development areas, including e-notice boards and office areas on a daily basis.• Posts on media/communication platforms such as LinkedIn, Rosewood Doha Associates Instagram page and Insider as requested and where needed.
Associate Relations• Greet all associates arriving at the office and assist with their needs. Maintain positive relations at all times. Answer the telephone in a positive manner.• Work closely with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.Assist in the organization of associate’s engagement activities, department campaigns and events. Prepare flyers, posters, and videos for such events.
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