Task Force Operations Manager Requisition ID 2024-58752 Category Operations Job Location US-CA-Morgan Hill Property Residence Inn Morgan Hill Compensation Type Yearly Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

 

Residence Inn Morgan Hill

18620 Madrone ParkwayMorgan Hill, CA 95037 Overview

Apply your passion for people to create memorable guest experiences! As a Task Force Operations Manager responsible for multiple departments, you will play an important role in supporting our culture of building exceptional teams. Your ability to manage several employees in multiple departments through hands on leadership will provide an environment where both our employees and our guests can thrive. This position will involve traveling 80% of the time.

 

We offer eligible employees a number of benefits to enhance their health and well-being:

Group insurance, including medical, dental, vision and company-paid life insurancePaid time offCompany-matched 401(k) planVoluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending AccountLife enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!Get paid daily Responsibilities Hire, train, coach, schedule and mentor employees in multiple departments.Support employees and fill in as needed in all areas to ensure guests are receiving attentive and efficient service.Proactively engage in conversation with guests, seeking feedback about their stay.Apply problem solving skills to resolve guest and employee issues to their satisfaction.Inspect work performed to ensure quality is top notch and consistent with brand standards.Ensure safe working practices and procedures are followed by all employees while maintaining department productivity requirements.Oversee inventory, ordering and receiving of all supplies for your departments.Monitor departmental expenses including invoices for goods and services, as well as labor costs associated with department productivity and overtime.Maintain daily cash control and financial reporting, along with key control procedures.Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.Support the goals of the hotel through teamwork and collaboration with all departments.     Qualifications At least 3 years of progressive experience in a hotel or related field.Previous supervisory responsibilities.Must be proficient in Windows, Company approved spreadsheets and word processing.Long hours sometimes required.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Maintain high standards of personal appearance and grooming, which include wearing nametags.Comply with InnVentures Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.Must be able to maintain confidentiality of information.Must be able to travel up to 80% of the time.Perform other duties as requested by manager

Salary Range: $68,640 to $73,000 

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.