Pacifica Hotels is searching for a Task Force Sales Support Manager to join our team! The Task Force Sales Support Manager will temporarily fill staffing voids in property sales and/or catering teams. This role will provide continuity in the sales and catering department of assigned hotel(s) and assist with/complete projects as assigned by the Corporate Director of Sales that lead to the success of the sales organization and Pacifica Hotels.

Essential Functions and Responsibilities of the job include but are not limited to:

Direct Sales: targets a proactive sales approach with appointment-oriented sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and productivity goals. May be tasked with group rooms, business transient and/or banquet and catering sales assignments. Must have experience and skills to assume any vacant role easily and seamlessly within the Pacifica Hotels Sales Organization. Must have own reliable transportation and possess a valid state driver's license to make sales calls. Time will be prioritized in a manner that allows the Team Member to provide both proactive and reactive sales efforts for the hotel(s) assigned. Hotel and role (sales or catering) is assigned by Corporate Director of Sales and is the location in which the Team Member will office/work for the length of the assignment or until the vacant position is filled. Team Member is responsible for sales activities that may require them to leave the hotel for short periods of time, an example would be sales calls. Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth. New Account Development: Captures competitor's accounts through networking, research and proactive prospecting in order to target and solicit those most probable to generate new business. Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts. Continually targets and prospects for new business through telemarketing, individual creativity, innovation and usage of provided tools. Yield Management: Utilizes yield management techniques to profitably negotiate room rates and function space commitments to enhance the hotel's financial performance. Work in unison with revenue management to ensure a strategic approach to all negotiations. Account Service and Management: Maintains well-documented, accurate, organized and up-to-date file management system in order to service client and employer in the most expedient, organized and knowledgeable manner. Develops strong customer relations through frequent communication and the use of professional, courteous and ethical interpersonal interaction. Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues. Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner. Product Knowledge: Conducts research, surveys, personal investigation and studies marketplace and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities. Project Management: In addition to the direct sales and catering duties, the Team Member may be called upon to assist with or own various projects as assigned by the Corporate Director of Sales. Examples of projects: system audits, template creation, assisting a property with a sales blitz, etc. System Knowledge: Should be a systems expert and knowledgeable of all sales systems utilized within the Pacifica Hotels Sales Organization (Delphi FDC, CI/TY) as well as lead generation sites (Cvent, The Knot, Hotel Planner etc.) Time Management: Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 75% work time on direct sales efforts. Professionalism: Controls expenses including travel on the property's behalf to minimize hotel costs. They represent themselves, the hotel and Pacifica Hotels with the highest level of integrity. Professionalism: A service-focused approach and a caring, sincere attitude at all times. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all coworkers for the best overall performance of the hotel. Display a neat, clean and business-like appearance at all times. Administration: Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion. Contributes to the hotel's overall sales effort during planning and strategy phases through research and knowledge input. Community/Trade Involvement: Actively participates in those community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line. Performs other duties as assigned or deemed necessary by management. Other duties as assigned by the hotel General Manager, Regional Director of Operations and the Corporate Director of Sales.

 

Supervisory Responsibility: Based on the assigned property, the individual may be responsible for supporting and overseeing an existing sales team and/or onboarding a sales team member. The sales leader may be responsible for supporting their sales team in meeting their goals, proactive sales efforts, pipeline review, and some levels of training.

Independent Judgement: Often, within the guidelines established by management and to the extent of operating within Company policies and procedures.

Working Conditions/Environment: Access to entire exterior and interior of property. Indoors, various offices, outdoors, touring properties, walking to/from automobile. Carrying promotional materials including trade show booth. Driving on roads and highways. Travel via airplane may be required for properties located outside of driving distance. Some assignments may require overnight stays at assigned properties over the length of assignment with opportunities to travel home during the given assignment. A two-week schedule will be assigned by the Corporate Director of Sales.

Knowledge/Education/Experience: Minimum of High School Diploma or equivalent. Minimum of three (3) years of hotel sales experience.

Strategic Skills: Skilled in all facets of general business or area of specialty. Highly capable with current practices and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology edge. Reflects on vast experience to determine numerous future possibilities. Natural instincts and insight for finding the best solution to unclear issues and problems. Finds creative solutions to problems, can see how the details fit into the big picture. Highly capable and resourceful problem solver. Leverages creative solutions in an organization resulting in competitive advantages. Makes great decisions.

Personal and Interpersonal Skills: Demonstrates care for customers and team members, visibly demonstrates desire to understand others, creates confidence and trust with others, is viewed by others as honest and direct, able to create an environment where team members thrive and actively seek approval of the team member, actively seeks input and collaboration from team to create goals and buy in, builds high performing teams, compels teams to embrace a shared vision for success.

Skills/Abilities/Other Requirements: Requires knowledge of general sales techniques, yield management, and customer service skills. Requires the ability to hear, speak, read, and write English fluently. Requires effective business writing skills. Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, and operate basic office equipment. Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions and to understand and follow verbal/written instructions. Ability to multi-task and develop strong customer relationships. Set and manage priorities and plan activities in advance. Solve problems and make sound business decisions. Able to delegate tasks, effectively, communicate with several departments, and manage a team(s) weekly schedule including scheduling and executing team meetings.

Physical Requirements: Frequent driving, walking, standing, sitting. Repetitive bending, stooping, reaching, twisting, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 35 lbs.

 

Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Salary Range: $75,000-$85,000