Cornell University’s Statler Hotel is searching for our next Taverna Banfi Supervisor. Our Supervisor assists in leading a team of professional staff and bright, young, talented college students who are eager to learn and be inspired to work together to deliver a WOW to guests in Taverna Banfi. With a passion for food and fine wine and old world charm inspired by the Castello Banfi Wine Estate in Montalcino, Italy, Taverna Banfi is the signature restaurant of The Statler Hotel.

While position responsibilities vary, all people leaders are expected to foster a culture of belonging and a psychologically healthy work environment by being trustworthy; respecting all individuals; being flexible; supporting work/life integration as well as healthy boundaries; inviting new ideas, alternatives, and perspectives; speaking up and taking action if others are being excluded or treated inappropriately; and recognizing the contributions of others. 
Statler Hotel leaders are expected to lead with hospitality. We connect with each member of our staff, ensuring staff feel welcomed, comfortable, and important. We strive for self-mastery, accepting of ourselves and others, demonstrating empathy, and gratitude. We lead with a servant heart, practicing the fundamentals of LEAD (listen, educate, action, and deliver). We engage, intentionally giving our time, talent, and heart to those we lead, making sure everyone on our team feels significant, leveraging the power of encouragement. We use a coaching style of leadership, utilizing SMART goals and extending grace as we motivate employees to do their best. We create stories and memorable experiences to inspire our staff.

As a leader in this department, you provide the vision and inspiration for our team members to approach each meal period as special and unique as we prepare, flawlessly execute, and deliver an experience that will give our guests something they will want to brag about.

   

Your Role as a Supervisor:

As a member of The Statler Hotel’s Food and Beverage Team, you will oversee all aspects of service for the shift operation in Taverna Banfi and In-Room Dining. This role will develop and maintain strong relationships with clients, which may represent a wide variety of groups on campus, oversee the day-to-day management of Taverna Banfi and In-Room dining, assuring the delivery of an exceptional dining experience for our guests. You will support the hotel’s role as a learning laboratory for students by providing a quality, career-related work experience for students and participating in educational-related activities with the Hotel School’s faculty and students.  You will provide mentoring support for participants in the Hotel Leadership Development Program and the Cornell Hospitality Internship Program. Other management duties will include:  attend and participate in college, hotel, and departmental meetings; assist other operational areas of the hotel as needed, including service in Meetings & Events and Regent Lounge; lead the department budget process, inventory and purchasing; communicate with hotel maintenance and housekeeping for facility maintenance, repair and cleaning needs, and submit work orders as necessary.

Additional Job Duties include:

•    Take and confirm reservations, pre-assign tables, ensure the floor configuration matches the reservation.
•    Assign server sections and rotate seating to ensure service quality.
•    Answer the phone using established phone etiquette.
•    Know how to place guests on hold, transfer guests correctly, and check messages; regular phone duties.
•    Be able to take to-go orders and room service orders over the phone and input the order into the point-of-sale system as necessary.
•    Ensure menus for correct service period are stocked and clean.
•    Greet and seat guests as they enter the restaurant and be able to direct guests to all functions in the hotel.
•    Work closely with leadership team on MOS audits and training for students and servers.
•    Work closely with the leadership team to develop service and skills programs that are proactive. 
•    Work with new hires and departmental trainers to assist in the “onboarding” of new colleagues.
•    Develop service/skills-based training to support the Back of House team.  

Qualifications:

We are seeking candidates who have the right combination of college education, food & beverage management experience and mastery of the field of restaurant management to be an effective, inspirational leader. 

• Highly motivated, dynamic individual with a professional demeanor and superior customer service skills, indicative of a AAA rated Four Diamond hotel.  • A Bachelor’s Degree and two to four years’ experience with proven ability to manage diverse foodservice operations, including:  upscale dining room service, bar operation, and quick service operations.Provide inspirational training, coaching and mentoring to college students in an experiential learning environment. • Takes pride in presenting a professional, well-groomed appearance and is motivated to be a valuable contributor to our team of professional and student staff. • Excellent communication and organizational skills.Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.Proven experience connecting diversity, inclusion, and wellbeing practices to business goals.Demonstrated skill in understanding of cultural differences.  • Basic reading, writing, and computer skills, including Microsoft Office products and restaurant POS systems.• Must be able to work on feet for extended periods, lift and carry plates of food across dining room.• Must be able to work a flexible work schedule including evening, weekends and holidays.

Rewards & Benefits at Cornell:

This position is a full-time position based in Ithaca, NY, and is eligible for benefits. No sponsorship and no relocation assistance are available for this position. If interested in applying, please submit a cover letter and resume to highlight your interest and experience for the position. Cornell has been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives.

Cornell’s key benefits include:

Health Care – Several plan options for Endowed medical, dental, prescription drug, and vision care coverage.Generous Paid Time Off & Leave Provisions with flexible work options – This includes vacation time, health and personal time, holidays, and parental leave.Retirement Plans – Employees are eligible for the 403(b) Cornell University Retirement Plan (CURP) which offers superior retirement savings benefits.Education – Options include the Employee Degree Program, taking classes to enrich your career skills, New York’s 529 College Savings Program, and Cornell Children’s Tuition Scholarship.Wellbeing - Working in a university setting gives you access to our athletic facilities and a plethora of wellness programs, NCAA sporting events, music, art and theater, lectures and other presentations and events.

To explore the full range of Cornell Employee Benefits further, follow this link: Cornell Benefits

The Statler Hotel & The Nolan School of Hotel Administration:

Located in the heart of a vibrant Ivy League campus, the Statler Hotel is part of Cornell University’s Nolan School of Hotel Administration and is the gateway to Cornell University for many visitors. Inspired by curiosity, the humble spirit of Upstate New York, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area's only AAA Four Diamond Award-winning property and the Ivy League's only "teaching hotel." With 153 rooms, the Statler Hotel is a full-service property with a conference center, four restaurants and over 16,000 square feet of meeting and banquet facilities.

The Cornell Peter & Stephanie Nolan School of Hotel Administration is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality—marketing, finance, real estate, operations, and more, all applied to the world’s largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.

Join Us & Apply Today!

This position is full-time, based in Ithaca, NY, and is eligible for benefits. If interested in applying, we welcome you to include a cover letter and resume with your application to highlight your interest and experience for the position. No sponsorship for a work visa and no relocation assistance is available for this position.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

   

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

  

University Job Title:

Restaurant Svc Coord II

Job Family:

Auxiliary Services

Level:

D

Pay Rate Type:

Hourly

Pay Range:

$24.50 - $26.83

Remote Option Availability:

Onsite

Company:

Endowed

Contact Name:

Cooper Baldwin

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

Prior relevant work or industry experience

Education level to the extent education is relevant to the position

Unique applicable skills

Academic Discipline

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Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-10-09