NY HELP Yes Agency Taxation & Finance, State Title Tax Compliance Agent 1 (NY HELPS) Occupational Category Other Professional Careers Salary Grade 14 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $54860 to $66634 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.50 Workday From 8:30 AM To 4:30 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Kings Street Address 15 Metro Tech Center City Brooklyn State NY Zip Code 11201 Duties Description The incumbent will work with taxpayers and their representatives to resolve taxpayers’ outstanding tax obligations, encourage taxpayers’ voluntary compliance with tax obligations, and better ensure the fair application of the tax laws. Activities include, but are not limited to, the following:• Answer complex questions and provide technical assistance to taxpayers and their representatives by phone, mail, in-person and/or other electronic means.• Understand and logically explain complex technical requirements and provisions to taxpayers and/or tax practitioners to encourage resolution of outstanding tax obligations and/or voluntary compliance with tax obligations including, but not limited to, explanation of assessments and legal basis for bills, computation of penalties and interest, and other compliance regulations.• Assist taxpayers or their representatives by responding to inquiries, formal protests, disputes, requests for information, either written or by telephone. Effectively educate the taxpayer or representatives to resolve their questions, inquiries, requests or disputes including but not limited to explaining the consequences of missing deadlines to formally protest.• Understand, research, and communicate tax law, regulations, policies, processes and procedures from various tax law publications, Departmental databases, and other related materials such as court decisions, rulings, tax forms, databases and schedules.• Utilize methods and processes to resolve complex reconciliations of taxpayer accounts including, but not limited to, account adjustments, error corrections, credit payments, refunds and liabilities, computation of tax penalties/liabilities and interest due.• Prepare and analyze various reports including, but not limited to:o Productivity logs;o Inventory reports;o Itinerary of field visits, when required to conduct them; ando Periodic reports of hours worked, visits made, monies collected, cases closed, and cases still pending.• Access, analyze, update and utilize information and data retrieved from various departmental and third-party systems and software, or from the taxpayer, public records, mortgage records or other persons and institutions to:o Trace the location of tax debtors;o Verify identities of taxpayers and persons responsible for taxes;o Assess taxpayers’ status with the Tax Department;o Locate and compile information on property or other assets that may be levied or seized to satisfy debt;o Determine ownership interest in real property of other assets of the tax debtor;o Determine taxpayers’ ability to pay;o Obtain knowledge of other liens or liabilities against assets and properties; ando Assess viability of various collection activities such as: tax warrants, installment payment agreements, income executions, levies, Department of Motor Vehicles (DMV) revocations, seizures, certificate of authority revocations and/or referral to criminal authorities.• Navigate various departmental and third-party systems to prepare reports and collection case activities:o Maintain comprehensive case histories of all liability cases worked, utilizing appropriate codes to reflect action taken or information provided;o Record information relative to both tax debtor's personal and business assets and liabilities secured from taxpayer, banks, credit organizations, and other business entities; ando Maintain a record of all oral and written communications concerning each tax debt case and enters appropriate follow-up dates, taking into account the impact upon the case flow based on the follow-up date determined.• Work independently and exercise good judgment in monitoring work assignments.• Maintain up-to-date knowledge of the laws, regulations, policies and procedures regarding the:o Filing of Tax Warrants and transcripts;o Serving of levies and garnishment of wages;o Revocation of DMV licenses;o Revocation of certificates of authority, certificates of registration and other licenses and permits;o Negotiation of installment payment agreements, offers in compromise, assessment of persons as responsible, or not responsible, for tax debts and defending those assessments including, but not limited to, the innocent spouse program; o Determination of requests for penalty abatements; o Seizure, protection and sale of property and assets; o Stay of collections activities due to requests for review, protests, bankruptcy or other activities;o Resolution or cancellation of an assessment within authority levels; ando Compliance with tax secrecy laws.• May be directed to travel to conduct on-site investigations, interviews, inspections of places and/or documents, seizures and/or other field-based activities in order to support the fair application of tax laws to taxpayers, voluntary compliance with sales tax and other laws and regulations, and resolution of delinquent tax obligations; overnight and/or weekend travel may be required.• Must demonstrate the ability to meet the transportational needs of the job.• Must become familiar with and adhere to all Department of Taxation and Finance (DTF) and Office of the State Comptroller (OSC) travel rules and requirements.• Communicate effectively, both verbally and in writing, with supervisors, other Department personnel, taxpayers and/or taxpayer representatives about complex tax matters with tact and diplomacy while displaying a calm, courteous, and professional manner.• Demonstrate initiative and self-motivation.• Employ customer service tactics during contacts with the taxpayer and/or representative, while exercising independent judgment and tactful interview techniques.• Wear an audio headset to conduct telephone interviews with taxpayers and their representatives in order to obtain information necessary to negotiate and resolve taxpayers’ outstanding tax obligations.• Comply with the Office of Human Resources Management; Diversity, Equity & Inclusion; Code of Conduct; Ethics; Internal Control rules, policies and procedures; and• Adhere to the Department’s time and attendance rules and regulations. Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. Within a year of permanent appointment, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class examination for which they are qualified.NON-COMPETITIVE MINIMUM QUALIFICATIONS:Tax Compliance Agent Trainee 1:Either 1. Two years of full-time experience in which 50% or more of your time was spent dealing with the general public. You MUST indicate the percentage of your time dealing with the general public.OR 2. Two years of full-time experience in a position where your primary responsibility is the collection of debts, which MUST include contacting debtors in person or by telephone for the purpose of arranging payment.OR 3. 30 semester credit hours of college-level study AND one year of full-time experience in which 50% or more of your time was spent dealing with the general public. You MUST indicate the percentage of your time dealing with the general public OR one year of full-time experience in a position where your primary responsibility is the collection of debts, which MUST include contacting debtors in person or by telephone for the purpose of arranging payment.OR 4. 60 semester credit hours of college-level study.Tax Compliance Agent 1:Either 1. Three years of full-time experience in which 50% or more of your time was spent dealing with the general public. You MUST indicate the percentage of your time dealing with the general public.OR 2. Three years of full-time experience in a position where your primary responsibility is the collection of debts, which MUST include contacting debtors in person or by telephone for the purpose of arranging payment.OR 3. 30 semester credit hours of college-level study AND two years of full-time experience in which 50% or more of your time was spent dealing with the general public. You MUST indicate the percentage of your time dealing with the general public OR two years of full-time experience in a position where your primary responsibility is the collection of debts, which MUST include contacting debtors in person or by telephone for the purpose of arranging payment.OR 4. 60 semester credit hours of college-level study AND one year of full-time experience in which 50% or more of your time was spent dealing with the general public. You MUST indicate the percentage of your time dealing with the general public OR one year of full-time experience in a position where your primary responsibility is the collection of debts, which MUST include contacting debtors in person or by telephone for the purpose of arranging payment.ORThe selected candidate must be reachable on the eligible list for this title and location under Civil Service Law, Rules and Regulations.OR The selected candidate must be eligible for a 70.1 transfer under Civil Service Law, Rules and Regulations.ORIf eligible via 55 b/c please provide a copy of your active letter of eligibility with your response. Additional Comments This position may be filled as a one-year traineeship. Tax Compliance Agent Trainee 1 starting salary is $51,857.Note: Advanced Placement in a traineeship is at the discretion of the hiring agency.The salary listed is a range, starting from the Trainee 1 level and ending at the Journey level, this will depend on what level the candidate is coming in at.New York State is an equal opportunity employer. It’s the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.Note: Due to the nature of this position, newly hired employees will not be eligible to telecommute. After the specified training period, employees may be allowed to submit a telecommuting application in accordance with the Department's policy and subject to management approval.The location is eligible for location pay in addition to the salary range listed. Some positions may require additional credentials or a background check to verify your identity. Name Lori Dean Telephone 518 457-2365 Fax Email Address External.Application@tax.ny.gov Address Street W A Harriman State Campus City Albany State NY Zip Code 12227 Notes on Applying Qualified candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application you will attach your resume, and unofficial transcripts. The transcripts submitted must include your name, the institutions name, coursework, and credits awarded to be accepted.https://www7b.tax.ny.gov/HELP/gateway/HELP.home