ADP is hiring a Client Service Team Leader.

Do you get a crazy amount of joy from helping others uncover creative solutions to complex problems? Are you excited by the prospect of overcoming challenges, thinking dynamically, and taking risks to help your team and your clients accomplish greatness? Are you a trusted advisor who delivers on promises -- every time?

If so, this may be an opportunity for you. Read on and decide for yourself.

 

In this role, you will provide guidance, insight, and coaching to your team.

 

It gets better: you'll leverage your project management and leadership expertise to assist the Team Manager in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for your team.

 

To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. You have a way with people you lead, building rapport, establishing trust, and shining with professionalism. Over the phone and in writing, your communication style is clear and easy for team to understand and to take action on.

 

Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. You will need to balance your workload while resolving any escalations from your team, focus on what's important, and stay up-to-date on ADP and external policy changes. In return, you can expect job satisfaction in supporting a team that saves the day for our clients. All while advancing your career at a stable, highly-respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported.

 

Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun!

 

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos.

 

Ready to #MakeYourMark? Apply now!

 

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Leadership Magnet. Someone your leader can trust and your peers will follow. Someone who can help set the team's direction and lead them to the successful execution of the vision. People First. You're a relationship builder who wants to help others, grow friendships, and support people. Collaborative Spirit. You achieve more with others and value an inclusive culture where you can be you. Partner Internally.Your understanding of the Business Unit's strategic goals allows you to function as a consultant and business partner to other groups within ADP and collaborate with peers to establish best practices. Flex. As needed, you will participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units. Meets all call handling guidelines based in region expectations, including service levels, handle time, productivity, etc. Handles and follows through on escalated and unresolved client issues. Makes decisions regarding service recovery and expedites when necessary. Creates and maintains various statistical reports and surveys to achieve accuracy and client retention. Proactively monitors and analyzes performance statistics and initiates actions to insure regional goals are achieved. Works with training department to help develop and ensure effective delivery and understanding of service associate training materials.

EXPERIENCE YOU'LL NEED: Required Qualifications

At least three years in projects or leadership experience

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

Experience noted above, OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

 

 

 

BONUS POINTS FOR THESE: Preferred Qualifications

At least one year of people leadership experience Proficiency and in-depth knowledge of pertinent ADP HR, Payroll and Benefits policies and procedures Advanced Internet and MS Office Skills (Word/Excel)

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

                    If you've made it down this far, we have to ask: What are you waiting for? Apply now!

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $57,100.00 - $116,100.00 / Year

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.