NY HELP Yes Agency Taxation & Finance, State Title Taxpayer Services Specialist 1 (NY HELPS) Occupational Category Other Professional Careers Salary Grade 14 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $52198 to $66634 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.50 Workday From 8 AM To 4 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 299 Old Niskayuna (Wade) Road City Latham State NY Zip Code 12110 Duties Description Under higher level supervision, the Taxpayer Service Specialist 1(TSS 1) must be able to perform avariety of administrative and paraprofessional activities that support the work in the Office of RealProperty Tax Services. The incumbent must be able to perform the following essential functions:• Perform a variety of administrative and paraprofessional activities that support the work of theOffice of Real Property Tax Services.• Serve as a member of a team charged with developing user requirements, procedures and/ortesting of new or revised processing systems.• Collaborate in the execution of test conditions to evaluate the accuracy of the system.• Collaborate in the analysis of defects in systems and recommend solutions to address thedefect(s).• Multitask and prioritize assignments; organize workload and files for all assignments.• Be detail-oriented and follow through with all aspects of assignments through completion.• Organize and maintain files, spreadsheets; create reports and organizational charts.• Communicate effectively via written, telephone and face-to-face contact with Department staffand management.• Cross train with other staff and provide back-up if necessary.• Provide program and technical assistance.• Maintain confidentiality of information; exercise patience and good judgment in dealing withinternal/external customers.• Adhere to the time and attendance rules and regulations of the Department. Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS):For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NON-COMPETITIVE MINIMUM QUALIFICATIONS:? Taxpayer Services Specialist Trainee 1Associate’s degree or completion of 60 semester credit hours? Taxpayer Services Specialist Trainee 2Associate’s degree or completion of 60 semester credit hours and one year of experience testing tax processing systems and/or resolving tax return processing errors.? Taxpayer Services Specialist 1An associate’s degree or completion of 60 semester credit hours and two years of experience testing tax processing systems and/or resolving tax return processing errors.This title may be filled as a two year traineeship:• Trainee 1, equated to SG- 11: Starting salary $44,169• Trainee 2. Equated to SG-13: Starting salary $49,363• Journey level Taxpayer Services Specialist 1, SG-14: Starting salary $52,198PLEASE INCLUDE YOUR UNOFFICIAL TRANSCRIPTS SHOWING PROOF OF ASSOCIATE’S DEGREE OR 60 SEMESTER CREDIT HOURS WITH YOUR APPLICATION.Note: Advanced Placement in a traineeship is at the discretion of the hiring agency.______________________________________________________COMPETITIVE MINIMUM QUALIFICATIONS• Current NYS employee eligible for transfer in accordance with Civil Service Laws, Rules, and Regulations.OR• Reachable on the appropriate eligible list for this title and location. Additional Comments This position is located in Latham, NY at our Wade Road office.PLEASE INCLUDE YOUR UNOFFICIAL TRANSCRIPTS SHOWING PROOF OF ASSOCIATE’S DEGREE OR 60 SEMESTER CREDIT HOURS WITH YOUR APPLICATION.New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception. Some positions may require additional credentials or a background check to verify your identity. Name Recruitment Team 2 Telephone Fax Email Address External.Application@tax.ny.gov Address Street W.A. Harriman Campus City Albany State NY Zip Code 12227 Notes on Applying Qualified Candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application you will attach your resume and cover letter.https://www7b.tax.ny.gov/HELP/gateway/HELP.home*Former and current NYS employees may be contacted for their social security number for verification purposes.