Work Location:

New York, New York, United States of America

Hours:

40

Pay Details:

$85,000 - $115,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

EPOCH LLC

Job Description:

A Relationship Manager Associate (RMA) within the Global Institutional Relationship Management team supports all aspects of the client servicing effort and is a key member of TD Epoch’s Relationship Management team. The role includes an understanding of the unique servicing needs and day to day responsibility for assigned relationships. The RMA is the key point of contact for all legal, administrative, reporting, operational and general servicing issues. Additionally acts as the primary back-up to a Relationship Manager (RM) on all shared relationships. This role focuses on Institutional and Intermediary efforts and with growth opportunities, given the expectation of development within the role.

Depth & Scope:

Anticipates and addresses with Relationship Managers, as well as independently, to ensure the full range of client portfolio needs are met, account start-up and integration are completed seamlessly, and account and relationship issues are addressed promptlyParticipates in strategic projects to streamline and evolve client initiativesPrepares third-party correspondence including reports, questionnaires, commentary, audit responses, etc.Prepares Relationship Managers and key investment professionals for client meetings, including but not limited to a detailed review of presentation materials, coordination of relevant account information, in addition to compiling ad-hoc value-add material as appropriate.Effectively partners and collaborates with various internal teams, such as Marketing, Business Development, Legal, Compliance, Operations, Trading, and Investment Research to deliver top tier service

Education & Experience:

Undergraduate degree required3+ years preferable relevant industry experiencePreferably interested in working toward or has either CFA or CAIA designationKnowledge of asset management/investment solutions, consulting principles, banking industry, and product/customer marketsKnowledge of current and emerging competitor and market trendsKnowledge of risk management environment, standards, and regulationsAbility to exercise sound judgement in making decisionsAbility to communicate effectively in both oral and written formAbility to work collaboratively and build relationshipsSkill in using analytical software tools, data analysis methods and reporting techniquesSkill in using computer applications including MS OfficeAbility to recognize, analyze and solve a variety of problemsAbility to analyze, organize and prioritize work while meeting multiple deadlinesAbility to work successfully as a member of a team and independentlyAbility to handle confidential information with discretion

Shareholder Accountabilities:

Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining customers / sales opportunities and referrals, to increase profitability and enables business growth

Promotes and offers full suite of products, sales, services and banking capabilities

Contributes to business objectives for Operational Excellence

Supports the timely and accurate completion of business processes and procedures

Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions / activities as necessary

Ensures documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations

Identifies, suggests and actively participates in process improvement opportunities

Ensures necessary due diligence to support the accuracy of all customer transactions / activities

Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts

Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Customer Accountabilities:

Prepares and collects account opening documentation and ensure compliance with AML and other internal / regulatory requirements

Assists RMs with servicing existing clients and consultants providing value-added support and resources to effectively meet client deliverables

Develops partnerships with internal departments leveraging their skills and resources to service client requests, working closely with colleagues to develop and maintain a detailed understanding of products, services, investment strategies and processes, relative and absolute performance, and competitive advantage

Reviews financial models and reporting; builds presentations and recommendations, researches key investment areas and drivers of the market and supports the creation of material to respond to client requests

As a primary contact for assigned client relationships, provides a Best in Class client experience in accordance with established service level agreements (SLAs), through effective execution of ongoing and ad hoc requests

Assumes assignment of more complex client mandates and requests upon consistent demonstration of ability to effectively execute on challenging client deliverables

Coordinate collection of data and reporting for client request

Coordinates and facilitates meetings with internal stakeholders to support effective client on-boarding, client mandate changes and ad hoc requests as required

Ensures quality assurance with the final completion of Portfolio Reviews; provides guidance and support to Communications Team as required

Participates in project related initiatives to enhance client experience

Supports collection of outstanding documentation and ad hoc compliance and audit requirements

Employee/Team Accountabilities:

Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest

Supports the team by continuously enhancing knowledge / expertise in own area and participates in knowledge transfer within the team and business unit

Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

Participates in personal performance management and development activities, including cross training within own team

Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.

Contributes to a fair, positive and equitable environment that supports a diverse workforce

Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional

International Travel – Occasional

Performing sedentary work – Continuous

Performing multiple tasks – Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds – Occasional

Sitting – Continuous

Standing – Occasional

Walking – Occasional

Moving safely in confined spaces – Occasional

Lifting/Carrying (under 25 lbs.) – Occasional

Lifting/Carrying (over 25 lbs.) – Never

Squatting – Occasional

Bending – Occasional

Kneeling – Never

Crawling – Never

Climbing – Never

Reaching overhead – Never

Reaching forward – Occasional

Pushing – Never

Pulling – Never

Twisting – Never

Concentrating for long periods of time – Continuous

Applying common sense to deal with problems involving standardized situations – Continuous

Reading, writing and comprehending instructions – Continuous

Adding, subtracting, multiplying and dividing – Continuous

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.