*SUMMARY:* We are currently seeking a*Team Coordinator*to join ourAdmitting and Registration team. This 0.80 FTE role will primarily work on-site (SHIFT:Evenings/Nights 7:30 PM - 4:00 AM with rotating weekends). *Purpose of this position:*To oversee, monitor, mentor, coach, and assist employees in the assigned department with daily operational issues in a manner that meets or exceeds expectations for courtesy, sense of urgency, and understanding of issues and accuracy of response *RESPONSIBILITIES:* * Supports employees in their daily activities * Assists and/or supports management with coaching, training, and onboarding of assigned department employees * Monitors and performs quality assurance audits to gauge competency of employees in the area of assigned discipline * Monitors operational demand to ensure service level agreements are met * Assists management with monitoring schedule adherence and productivity expectations * Assumes a key team player role with other HHS teams, exchanging information, receiving, and delegating tasks as appropriate to the team to meet goals * Accepts escalated Supervisor/Manager inquiries from patients, physicians, and clinic staff and resolves the problem * Responds to requests for information and support services from other HHS departments as requested * Participates in building/maintaining relationship with all HHS departments and HHS department leadership * Participates fully in department quality and improvement initiatives * Maintains flexibility in work schedules to meet business needs including overtime * Reviews and investigates potential errors to determine if the error was caused by a workflow, a system/technology, or by an employee. Provides necessary coaching and or recommendations on enhancing workflows, resources, or leveraging technology within Epic or a specific department application(s) * Actively works with our EHR team as a department SME. Testing, training, and communication for Epic upgrades * Other duties as assigned *QUALIFICATIONS:* /*Minimum Qualifications:*/ * Three years data look-up/data entry experience * Three years’ experience in customer service involving complex analytical problem-solving skills * Three years’ experience in a healthcare setting with emphasis in a customer service/medical industry -OR- * An approved equivalent combination of education and experience /*Knowledge/ Skills/ Abilities:*/ * Experience in a team lead role highly preferred * Healthcare operations experience highly preferred * Knowledge of basic medical insurance theory highly preferred * Basic knowledge of medical terminology * Ability to organize work under pressure * Ability to type 45 w.p.m. or greater * Time management and sound decision-making skills * Ability to work in a fast-paced, continually changing environment * Knowledge of all software and hardware computerized equipment used by HHS departments * Superior written and communicative skills * Excellent data mining and data reporting skills **Title:** *Team Coordinator, Admitting and Registration* **Location:** *MN-Minneapolis-Downtown Campus* **Requisition ID:** *241977*