2nd Shift - 2pm-111pm Monday through Friday with on call rotation (approximately once per month). Having to go into the office for weekend calls is extremely rare, most issues can be resolved over the phone.

Supervises the daily operation of the Communication Assistants and the Physicians Liaisons. The Team Coordinator provides direction to a team; hires, terminates and evaluates staff; prepares employee schedules; maintains employee records for attendance and performance; provides daily monitoring, coaching and feedback to staff. The Call Center Team Coordinator analyzes performance using state of the art communication technologies such as CMS, ACD as well as other monitoring tools. Identifies opportunities for improvement, recommends solutions, and implements recommendations to maximize effectiveness of the team. Arranges for and conducts team meetings and training.

Bachelor's Level Degree preferred.

Understanding of Hospital departments/units and the health care profession preferred. Call reporting applications preferred.

HS Diploma Required.

2 years of Call Center experience required.

2 years of Supervisory experience required.

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more. 

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. 

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

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