Welcome page Returning Candidate? Log back in! Team Lead, Employee Services Job Locations US-TX-Irving ID 2024-9682 Category Human Resources Position Type Regular Full-Time Location : Name Envoy Headquarters Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career?  If so, read on!  Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

 

We offer:

Amazing employee flight privileges within the American Airlines global networkTraining and development programs to take your career to the next levelComprehensive health and life benefits (subject to location) Responsibilities

How will you make an impact?  

 

Employee Services assists Envoy team members in processing Employee & Timekeeping Data.  The team provides customer service support for employee & manager inquiries regarding employee data, time-keeping, scheduling and payroll.  They will manage a pod of approximately 5, coordinating day to day operations of Employee Services.  This position will report to the Director of HRIS & Employee Services.

 

The Team Lead will assist in maintaining the workload for the department. They will also help develop, implement, and test any changes to Employee Central / RosterApps.  This team operates in a continuous improvement environment that is adaptable to meet evolving business needs.  

Training DocumentationPrior Period Correction, PPC, or the audits of these ticketsLevel 3 customer / issue resolution after Clerk > Coordinator / AuditorDocuments / communicates changes of processes / procedures across the teamCustomer Service representative to all internal (EHQ) and external (Field) groupsSubject Matter Expert, SME, on all Employee Central & Time Keeping Data in RosterAppsComplete regular audits of CARs, Tickets & PPC – Prior Period Corrections to support the team / pod Qualifications

Who are we looking for?

 

Position Requirements 

 

Minimum Age: 18High school diploma or GED equivalentWorking knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook and TeamsExperience with a union workgroup and an understanding of union contractsMust work and communicate well with all levels of ManagementPrevious experience in Employee Central or other Employee Data systemsPrevious experience in RosterApps time and scheduling systemSuperb organizational skills and ability to work in a fast-paced, deadline driven environmentPrevious leadership experienceMust be able to read, write, fluently speak and understand the English languageMay require some weekend or Holiday coverageMust possess the legal right to work in the United States 

 

Position Preferences

Bachelor’s degree in Accounting, Finance, Information Technology or related business field, or an equivalent amount of relevant work experience Understanding of Envoy Policy and Procedures relating to employee data – HR / Labor policiesAptitude for leadership and continuous process improvementPrevious Supervisory experienceAdapts easily to change and leads with a positive influencePrevious experience in a Human Resources, Employee Data, Finance, or related position 

 

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

 

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

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