Location:                       Guadalajara SSC, Mexico

Reports to:                    Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting Services

Do you have strong Workday operations backend Tier II or Tier III experience, and have managed people/teams? We have a role for you in our Shared Services Center, where you’ll be the main support for the manager in coordinating the team and helping solve different requests regarding our HRISs, reporting, Vendor Management and Content Maintenance.

The Team Lead, HR Digital Solutions & Reporting Services will be responsible for executing and assisting the Manager in coordinating area’s responsibilities such as reporting, system configuration and maintenance, release management, system security, and audits for Human Resources applications and platforms. They will resolve escalated cases, system inquiries, or issues from customer service rep / functional specialists.

Core Responsibilities:

Assume a leadership role in the team as a Sr. Analyst/Team Lead, supporting the Manager with team training/skills development, and presentations to different levels of the company regarding KPIs, adoption of systems, various metrics and other necessary topicsSupport HR technology portfolio (Workday, ServiceNow, etc.), including system configuration, troubleshooting, maintenance, and release management of existing applications and new projectsDesign and program reports, and conduct analyses to monitor key metrics and drive adoptionCreate and maintain operational dashboards for metrics/KPIs analysis, control, monitoring.Assist users with Workday reporting inquiries and requests.Identify trends from the users’ requests/issues in order to ensure knowledge transfer and implementation of improvement/automatization actions from external researchGrant security access to HR systems and tools following security protocolsSupport new HR technology implementationsSupport testing efforts related to HR technologyConduct data audits to ensure data quality and compliance with corporate data administration, security standards, HR policies, and proceduresResolve escalated inquiries from Customer Service Rep. & Functional Specialists regarding system inquiries or issues

Qualified candidates will have:

Requirements:

2+ years’ experience with different Workday Modules’ backend operational activities and troubleshooting: HCM, Learning, Performance, Talent Acquisition, Compensation, etc.Previous experience managing people is a must (supervisor, team lead, manager, etc.)Workday’s Reporting & Analytics Module functionality knowledge is a huge plusAdvanced English level and Spanish fluency. Portuguese is a plusTicketing systems knowledge or experience. ServiceNow is highly preferredExperience in a Service Center with direct customer/user interaction is idealExperience creating reports, conducting audits, and interpreting data to conduct analysisMicrosoft Power BI or other data reporting/visualization skills and tools is another plusAdvanced MS Excel skills and in general of the different MS Office programsUniversity Degree or equivalent experience in a related fieldExperience in more than one ERP or HCM systems is preferredADP/Kronos/TRESS or any Payroll system is a plusExperience in UAT testing is idealLimited travel may be required (travel to USA)Will require occasionally non-standard work hours, supporting EMEA and APAC regions

Behaviors and attributes:

Leadership skills, proactivity, and ability to simplify technical information to communicate to different stakeholdersProven time management skills, and a strong sense of urgencyAbility to quickly comprehend requirements and carry out transactions in accordance with set standardsDemonstrated ability to communicate verbally and in writing across different levelsCustomer service orientationPositive Attitude to facing and solving problems

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Relocation Available:

No