Category: Kalmar Facility: Finance Location: Sofia, BG Team Lead, Record to Report Kalmar is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. We are making every move count We at Kalmar are seeking a talentedTeam Lead, Record to Reportto lead a team of up to 15 members and manage service delivery according to customers' needs and expectations. The position requires working from the office for the first 6 months. Main tasks and responsibilities + Lead and develop a team of 10-15 members (depending on the area); represent the team's interests in management forums. + Manage team resources based on skills, workload, and availability. + Manage team performance, meet process SLAs and KPIs, and manage customer expectations. + Build positive working relationships with Business Analysts. + Identify continuous improvement opportunities and implement improvement programs when necessary. + Support continuous improvement projects. + Address and resolve employee inquiries from first-line specialists when specific, in-depth functional knowledge is required and escalate as needed. + Provide improvement ideas for RTR processes to the Solution and Process Owners. + Build positive working relationships with local BA customers and end-users. + Drive a customer-centric culture and service delivery. + Provide timely and accurate reporting according to the agreed reporting schedule. + Act as the first escalation point for process-related issues. + Maintain a constant focus on customer satisfaction. + Contribute to building up the RTR area within in close cooperation with the project team. + Participate in transition activities when applicable: + Support the functional workstream. + Support the transition of processes, including knowledge transfer and work shadowing. What you’ll need to succeed + Minimum: Master’s degree in finance or business. + Over 5 years of experience, including 1-2 years in a supervisory role in RTR (preferably from a Shared Services/BPO environment). + Strong experience in operations within the RTR area. + Experience with handling simple to complex queries. + Good understanding of internal controls and risk management. + Strong customer service focus and interpersonal skills. + Strong analytical, problem-solving, and organizational skills. + Ability to work under pressure to meet strict deadlines. + Knowledge of RPA and ERP/Cloud solutions is preferred. + Full professional proficiency in written and oral English is required. + International mindset. You will be part of We offer you the opportunity to apply your skills and experience and make an impact in our global organization. We provide opportunities for training and development to enhance your technical (SAP, Hyperion, etc.) and professional capabilities. You will collaborate with talented and friendly colleagues from diverse backgrounds, all inspired by shared, ambitious goals in an atmosphere of trust and support. Join us and let's make every move count! In addition we also offer: + Attractive compensation packageto reward your contributions and expertise. + A healthy work environment with acompany-sponsored medical and dental insurance program, ensuring your well-being. We also offer an additional Employee Assistance Program that provides counselling, legal and financial consultation, and crisis intervention services to employees and their dependents free of charge. + Food vouchersto enjoy convenient, tasty meals. + Work-life balance with25 days of paid vacationand exciting company events that foster a vibrant team spirit. + Transportation allowanceto make your commute easier and more convenient. + Performance-based bonusesto recognize and reward your outstanding efforts. + Abrand-new office in Sofia, offering a modern, dynamic workspace located near Paradise Center, just 5 minutes from the metro station and bus stops.Opportunities to collaborateclosely with colleagues, meet new people, and build strong relationships across teams in this exciting environment. + Ongoing learning and career growththrough our internal learning platform offering access to hundreds of online courses to help you continuously develop new skills and advance your career. Interested to join? If you are interested, please send yourCV in English. Kalmar (Nasdaq Helsinki: KALMAR) offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2023, the company's sales on a carve-out basis totalled approximately EUR 2.0 billion. www.kalmarglobal.com