About the role: 

This opportunity is for CNR (Custom Newsletter and Reprints) Centre of Excellence which is a part of Global Strategy & Operations (GS&O) group at Gartner. The CNR Centre of Excellence supports Gartner's Reprints clients end-to-end, ensuring compliance on marketing collateral, providing guidance to clients. This role is responsible for ensuring the Gartner brand is always presented in the marketplace as independent and objective. This is a great opportunity for an individual who wants to wear multiple hats to lead - digital content review space, driving efficiency & effectiveness of overall program focusing on operational excellence, problem solving and driving continuous improvement.

What you’ll do:

Core Operations

Lead the CNR (Custom Newsletter and Reprints) Centre of Excellence team and end to end operations of promotional content/ Marketing Collateral's review processEnsure team is following Gartner Content Compliance policy. Provide guidance to clients to improve the content quality of the materialBe accountable for adhering to SLAs for client deliverables ensuring client satisfactionStep-in in case of client escalations, and work with the team and wider stakeholders to resolve the escalations and ensure timely deliveryWork directly with Gartner Ombuds/Compliance teams on a regular basis to ensure best practices are being followed at all client touchpoints. Collaborating with them while resolving escalationsProvide guidance and support to teams to conceptualize, story board, design and implement initiatives that have a direct impact on KPIsDrive operational excellence – incremental improvement in process across client value chain – reduced steps, intuitive and simpler process design/interfaces. Implement best practices/tested solutions across service delivery to maximize effectiveness

Iterate and Evolve to increase Business Impact

Drive structured problem solving on various projects as needed. Provide guidance on data driven hypothesis testing and scale up approaches. Influence decision making on next big betPush self and team to innovate on productivity and efficiency drivers. Implement those innovation end to end based on ROI impact and measure the successBuild and drive the team members to implement strategic initiatives to drive KPIs – process improvement ideas, A/B testing and leveraging various sources of information for continuous improvement

Continuous Process Optimization

Identify process improvement opportunities and apply LEAN principles to boost efficiency and productivity of processes & peopleKeep in mind ‘One Gartner’ approach to serve clients, integrate and standardize all elements of the processConduct time & motion diagnostics to explore opportunities of process redesign. Establish process excellence to operate in a Lean way including maximization of automation for all tasks and processContinue to re-engineer and optimize the instrumentation (dashboards, reports, tools) designed to measure and alert SDAs/Leadership on lagging/leading KPIs

Collaboration and Stakeholder Management

Own stakeholder management, relationship building with team members and with cross-functional units. Ensure right communication and positioning of the vision and priorities to team membersDrive problem solving via story boarding and driving discussions in various forumsActively Improve collaboration and close-coordination with global teams across time-zonesCommunicate and present analytical insights to internal stakeholders and to senior managementPartner with internal stakeholders to learn, ideate, and recommend automation alternatives to service delivery associates’ manual work streams

People Management

Lead a team of 4-6 associates, accountable for their learning & development needs, develop their Individual Development Plan and work together to achieve objectives.Define their roles & responsibilities, continuously help them in prioritizing tasks and ensure optimal staffing.Create an inspiring team environment with an open communication culture by being approachable, providing continuous encouragement to team, identifying skill gaps and communicating term goalsAssist leaders in hiring new talent and training/coaching them so they seamlessly integrate with the teamRetain top performers and proactively identify and manage bottom performersIncrease productivity of team by working with tools (technical and process) that can optimize time and make process more efficient

What you will need:

MBA with 4-8 years of experience1-2 years of people leadership exposure in directly managing a teamStrong leadership skills to build capability within the team and collaborate with other team leads to ensure the larger goals are metKnowledge related to Information technology, product development and its application to businessKnowledge/experience on analytical problem solving, analytical toolsExposure and understanding of lean six sigma, lean diagnostics, T&M and other process improvement techniques would be a plus

What you will get:

Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!Collaborative, team-oriented culture that embraces diversityProfessional development and unlimited growth opportunities

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:93958

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