Job title: Team Lead – Customer Support (Call center)
Location: Temple, TX (Onsite)
Education: High School Diploma
Experience:  2+ years of experience in a Customer Service Role
No of Openings: 4

Summary:

Supervise and lead a team of call center representatives Monitor and evaluate team performance to ensure quality customer service Provide coaching and feedback to team members to improve performance Handle escalated customer inquiries and resolve issues in a timely manner Analyze call center data and generate reports on team performance metrics Collaborate with other departments to improve processes and customer satisfaction

Required Skills:

Minimum of 2 years of experience in a call center environment Proven experience in sales or customer service Strong leadership skills with the ability to motivate and inspire a team Excellent communication skills, both verbal and written, in English and Spanish Ability to analyze data and make informed decisions to drive performance improvements Proficient in project management techniques and tools Multilingual skills are a plus

Desired Skills:

Previous call center team lead experience Experience in a 24/7 call center Supervisory Responsibilities Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply

Name(Required) Email(Required) Phone(Required)Do you have a high school diploma?(Required)YesNoDo you have team lead experience working in a BPO/ call center environment?(Required)YesNoHow many years of experience do you have working as a customer support/ call center team lead?(Required)0-12 MonthsMore than 12+ MonthsAre you flexible working any hours between 8 AM – 8 PM EST?(Required)YesNoAre you willing to work on all Holidays?(Required)YesNoDo you have prior gaming industry experience?(Required)YesNoCurrent Location?(Required) Attach Resume(Required)Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

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