Job Title: Team Lead

Pay

$26-28

Job Description

Team Lead to oversee the Onsite Agents at EWR Airport. The Team Lead will be responsible for ensuring smooth day-to-day operations, managing the performance of Onsite Agents, and escalating system or operational issues to the support team.

●\tBe a point of contact for the Onsite Agents, ensuring all tasks are completed efficiently.

●\tEnsure proper use of the vehicle scanning system and the accurate processing of condition reports.

●\tMonitor team performance and ensure adherence to scheduled meal and break times.

●\tProvide ongoing training and support to team members on customer interactions, the system, and vehicle inspection procedures.

●\tEscalate system-related issues to the support team and resolve operational challenges in a timely manner.

●\tOnboarding and training new Onsite Agents.

●\tCommunicate with team members via Slack and email, providing clear guidance and updates.

●\tAssist customers as needed with reviewing digital condition reports on iPads, ensuring a seamless experience.

●\tAddress customer inquiries or concerns and work with other agents to resolve any discrepancies or vehicle-related issues.

●\tEnsure compliance with safety and operational protocols at all times.

●\tMinimum 2 years of supervisory experience in a customer service or operations role.

●\tStrong technical aptitude, with proficiency in using email, Slack, and mobile devices (iPads).

●\tExcellent communication skills, with the ability to coach, train, and motivate team members.

●\tExperience handling escalations and resolving customer or operational issues.

●\tAbility to stand for long periods and perform vehicle inspections, including bending and lifting.

●\tProfessional demeanor with strong organizational and multitasking abilities.

This is a Contract-to-Hire position with a duration of 6 Month(s).

Work Site

This is a fully on-site position in Newark, New Jersey.

Work Environment

This role is based at EWR Airport and involves standing and working outdoors in a covered area for extended periods. Flexible hours, including weekends and holidays, may be required to ensure smooth operations across shifts.

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\n About Aerotek:\n\n

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

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Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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