Operations Management Responsible for end-to-end operations related to Post-PO Processing (till receipt of material and services). Lead and manage the Post-PO Processing team, ensuring efficient workflow and task allocation. Facilitate vendor execution by finalizing key support documentation, detailed execution plans, and coordinating with internal teams to secure necessary information. Monitor execution by setting up vendor interlock meetings, coordinating quality checks, managing additional inspections, and ensuring readiness for dispatch. Coordinate shipment readiness by confirming site readiness, facilitating dispatch approval, and initiating inbound logistics support. Overview Bank Guarantee Management by ensuring that the BGs submitted by suppliers are valid and comply with terms, and managing the release when terms are fulfilled. Follow-up / co-ordination for timely completion of Goods Receipt Note (GRN) / Service Entry Sheet (SES).  Transition and Operations Stabilization Coordinate with BU stakeholders and other departments on the operations for processes in transition specific to post-PO processing. Manage the stabilization of post-PO processing activities to ensure smooth integration ensuring signoff on SOP/SLA revisions and process changes. Customer and Stakeholder engagement Foster strong relationships with key stakeholders to ensure alignment and satisfaction with Post-PO Processing operations.  Identify and respond to evolving business requirements, adjusting Post-PO Processing operations. Develop an in-depth understanding of business impacts and requirements related to Post-PO Processing. Implement and maintain effective communication channels, including regular meetings and updates. – including ad-hoc / informal tele conversations/ face to face meetings, structured Ops review update to all stakeholders. Secure stakeholder agreement on process changes and updates.   Operational Delivery and Service Excellence Ensuring timely and accurate post-PO processing of purchase orders, adhering to SLAs and quality standards. Monitor and address any discrepancies or issues in the post-PO processing workflow. Leverage workflow and predictive tools to identify and mitigate potential processing issues.   Regularly review and improve operational SOPs to maintain compliance with DOAs. Review and update related operational SLAs and policies if required and adherence to DOAs. Implement tracking systems for issues and escalations, ensuring timely resolution. Lead and monitor initiatives aimed at enhancing operational performance and efficiency. Ensuring adherence to Service Excellence Framework delivery including: Daily operations review and volume tracking. Delay track and proactive alert to drive upstream / downstream or in stream actions to closure. Maintain and have updated end-to-end Process delivery Tracker. Proactively identify opportunities to improve process velocity. Implement Issue and Escalation Tracker and log. Ensure timely closure of all improvement – corrective/preventive actions. People and Performance Management Provide leadership and guidance to the Post-PO Processing team, fostering a collaborative and high-performing environment.  Address and resolve team issues promptly, in collaboration with Tower Head and GCC HR for timely corrective action. Conduct regular performance reviews of team members and provide constructive feedback based on KPIs. Ensure team members are well-trained and informed about processes and expectations. Implement structure performance evaluation criteria and monitoring using tangible / operational data for team members. Hold regular one-on-one meetings to maintain open communication with Operational team members. Drive a customer-focused culture by promoting end-to-end process awareness and continuous learning. Operations Process Improvement and Knowledge Management Proactively review post-PO Tracker, conduct RCA/CAPA for key SLA/KPI misses, and update SOPs as needed based on findings. Use of digital and automation tools to drive productivity and efficiency. Act as a key point of contact for process improvement initiatives, ensuring alignment with business objectives. Lead the implementation of necessary IT tools to support post-PO processing operations. Document and share best practices and lessons learned to foster continuous improvement.

Educational Qualification:

Graduate degree in Engineering, Commerce or Management. MBA Preferred. Certificate or proven exposure to Techno Commercial operations. IIMM or CSM/CPA preferred. Experience in working in SAP MM, Ariba Commerce Automation and Workflow driven Shared Services Environment. Exposure to AI/Automation. Advanced user of Excel functions

 

Experiences:

7-10 Years of total experience. 3-4 years of experience in managing a team, preferably in a GCC or Shared Services context. 4-5 years of experience in working in Projects, Assets, Infrastructure Manufacturing, Services organization in Post-Post-PO Processing. 1-2 years of experience with Customer/Stakeholder Engagement and Service delivery management. Led a team with a size of 20-25 professionals. Exposure to working in Indian conglomerates and promoter-led organizations. Understanding of procurement systems, particularly SAP MM and SAP Ariba. PowerPoint presentation creation and delivery capabilities. Exposure to work in SharePoint/Tool based environment and project management.