Operations Management ► The role entails managing collation of required due diligence questionnaires from external third-party suppliers, monitoring progress and evaluating the completeness of due diligence. ► Support a process for monitoring and periodically re-assessing third parties to ensure compliance with obligations. ► Support implementation and maintenance of the TPDD program across the company. ► Help maintain a centralized repository of third-party information, including third party service providers, vendors, assets, and partners, and related risk assessments, audit reports, and remediation plans. ► Share dashboards on TPDD compliance from onboarding to exit.

Transition and Operations

Stabilization ► Ensure that vendor selection criteria align with Business Unit (BU) Techno Commercial (TC) goals, needs, and values, as well as the scope and specifications of the project or contract. ► Work with BU TC and verify different types of credentials and certifications such as business licenses, insurance policies, professional accreditations, industry-specific standards, and security clearances. ► Ask for contact details of at least three references and call or email them for information; search for online reviews, ratings, and complaints on platforms and consult your network, industry associations, or trade publications for recommendations or opinions.

Customer and

Stakeholder Engagement ► Effectively communicate with suppliers and internal stakeholders, be alert to inconsistencies in information received and initiate communications with key stakeholders and business partners and guide them towards successful resolution. ► Provide guidance to internal stakeholders and ensure TPDD policies and procedures are understood across organization and Techno Commercial team members are trained. ► Collaborate across Information Security, Legal, Tech Services, Procurement, and the business to enforce standard risk management policies, procedures, and contractual requirements.

Operational Delivery and

Service Excellence ► Review and Track Vendor financial stability, Vendor insurance, Vendor security practices and Vendor contract terms. ► Report on non-compliant vendors to business leadership.

Roles and Responsibilities ► Conduct vendor interviews and site visits which can help establish rapport, clarify expectations, and assess capabilities, as well as verify information gathered from other sources. ► Ensure list of questions cover your vendor selection criteria, such as quality, pricing, delivery, service, compliance, experience, and innovation. ► Schedule a video conference, or in-person site visit to the vendor's premises to inspect their facilities, equipment, processes, staff, and products or services.

People and Performance

Management ► Guide assigned specialists for effective people management. ► Identify any people challenges quickly and work with Head – GCC TC and Tower Lead – Governance & Control for timely corrective action. ► Manage performance appraisal of the assigned team. ► Implement structure performance evaluation criteria and monitoring using tangible / operational data for assigned operational team leads. ► Ensure each new team member (new /existing) is inducted to new operations model, expectations and governance mechanism including critical business scenarios. ► Drive and cultivate culture of Outcome focused customer centric organization by driving E2E process awareness / BU appreciation sessions with the operational team leads and members.

Operations Process

Improvement and

Knowledge Management ► Efficient problem-solving and a proactive approach if the time is short; provide advice and guidance to colleagues on activities that are on the critical path and help resolve issues. ► Drive year-over-year productivity leveraging Digital/Automation AI/Gen AI tools. ► Be the GCC Focal point and liaise / work with Business stakeholders in ensuring Process improvement program are aligned to Business needs. ► Participate in GCC Cross functional Process improvement council to identify variances across Sectors and work on driving standardization.

Educational Qualification:

► Graduate degree in Engineering, Commerce or Management. MBA Preferred.

► Certificate or proven exposure to Supplier Management operations. IIMM or CSM / CPA preferred.

► Experience in working in SAP, SAP ARIBA and Workflow driven Shared Services Environment.

► Exposure to AI/Automation.

► Advanced user of Excel functions.

Experiences: ► 7-10 years of total experience o More than 3 years of experience in managing team preferably in a GCC or Shared Services context. o 3-5 years of experience in working in Projects, Assets, Infrastructure Manufacturing, Services organization in third party due diligence activities. o Experienced in Procurement, Supply Chain, or Governance roles, with at least 3 years in a leadership capacity. o 1-2 years’ experience in SAP Ariba (preferably in SLP module) and SAP MM. ► Certification in CPP/CPSM. ► Exposure to working in Indian conglomerates and working practices in promoter led organizations. ► Knowledge supplier risk management frameworks. ► Knowledge and experience of Indian corporate compliance requirements including PAN, GST, RoC and MoCA and Global VAT/WHT, International trade tariffs and Denied Party List. ► PowerPoint presentation creation and delivery capabilities. ► Exposure to work in SharePoint / Tool based environment and project management.