Operational Management Manage supplier extension processes, ensuring compliance with organizational policies and regulations.  Oversee supplier data amendments, ensuring accuracy and timely updates to supplier information.  Implement and manage procedures for blocking and unblocking suppliers, ensuring appropriate justification and documentation. Transition and Operational Stabilisation Coordinate the onboarding of new suppliers, facilitating a smooth transition into the system.  Develop stabilization plans to address any operational issues during supplier transitions. Provide training and support to relevant teams on new supplier processes and data management systems. Customer and Stakeholder Engagement  Maintain effective communication with internal stakeholders regarding supplier status, extensions, and data amendments.  Responsible to resolve supplier support queries w.r.t procurement systems (SAP Ariba) Engage with customers to understand their needs and ensure supplier information meets their requirements.  Establish feedback mechanisms to gather insights from stakeholders about supplier administration processes. Support in creation and updation of supplier Query FAQs to ensure supplier can self service. Operational Delivery and Service Excellence Ensure timely and accurate processing of supplier extensions, data amendments, and block /unblock requests.  Foster a culture of service excellence by identifying and implementing best practices in supplier administration.  Conduct regular reviews of supplier administration processes to ensure alignment with service delivery goals. Compute SLA / KPI as per workflow and identify miss / delays. People and Performance Management Lead and mentor the supplier admin team, promoting a collaborative and high-performance environment.  Establish performance metrics and conduct regular evaluations to support team members' growth and development.  Develop training programs focused on supplier administration processes for team members and relevant stakeholders. Manage performance appraisal of the assigned team. Implement structured performance evaluation criteria and monitoring using tangible / operational data for assigned specialists. Ensure each new team member (new /existing) is inducted to new operations model, expectations and governance mechanism including critical business scenarios. Operations Process Improvement and Knowledge Management Identify opportunities for process improvements in supplier administration to enhance efficiency and accuracy.  Maintain comprehensive documentation of supplier administration processes, changes, and best practices.  Leverage technology and tools to improve data management and streamline supplier administration tasks. Be the GCC Focal point and liaise / work with Business stakeholders in ensuring Process improvement program are aligned to Business needs. Participate in GCC Cross functional Process improvement council to identify variances across Sectors and work on driving standardization. Seek opportunities for AI / Automation implementation to reduce transitional activities.

Educational Qualification:

Graduate degree in Engineering, Commerce or Management. MBA Preferred. Certificate or proven exposure to Supplier Management operations. IIMM or CSM/ CPA preferred. Experience in working in SAP, SAP Ariba SLP and Workflow driven Shared Services Environment.  Exposure to AI/Automation. Advanced user of Excel functions.

 

 

Experiences:

7-10 years of total experience More than 2 years of experience in managing team preferably in a GCC or Shared Services context 3-5 years of experience in working in Projects, Assets, Infrastructure Manufacturing, Services organization in supplier admin activities. 1-2 years’ experience in SAP Ariba (preferably in SLP module) and SAP MM. Exposure to working in Indian conglomerates and working practices in promoter led organizations. Knowledge of concepts related Vendor Master Data Governance. Knowledge and experience of Indian corporate compliance requirements including PAN, GST, withholding taxes and Global VAT/WHT, International trade tariffs and Denied Party List. PowerPoint presentation creation and delivery capabilities. Exposure to work in SharePoint / Tool based environment and project management.