POSITION OVERVIEW

The Team Leader, Service role will lead, direct, and coordinate daily work throughout the operation as well as serving as a mentor, trainer, and coach. They are responsible for providing timely guidance to the team while improving the performance of the department in support of our shared purpose, core values and company objectives.

RESPONSIBILITIES AND DELIVERABLES

Building an extraordinary team. Develops their team through coaching; the utilization of talent, unlocking potential and providing timely, actionable and direct feedback. Fosters an environment in which team members are engaged and can develop skills in alignment with our business needs and individual career interest. Deliver results through achieving key performance indicators including but not limited to work environment safety, quality, on-time delivery, inventory and productivity. Facilitating effective daily management across team. Deliver strong performance management, continuously monitor team member performance in achieving goals and expected behaviors in accordance with our policies and procedures. Deliver formal performance appraisals and recommend appropriate status changes. Ensure strong adherence and execution of standard work, use of playbooks, work instructions and the application of lean principles. Perform total preventative maintenance (TPM) across department. Sustain a high quality and 5S environment through kamishibai audit program. Champion continuous improvement efforts using best practices and tools. Continuously lead development and enhancement of service processes to improve quality, reduce cycle times and improve responsiveness towards superior results for our customers, processes and team.  Deliver clear and concise communications both written and verbal to supporting teams to meet operational needs and effective problem resolution. Develop and sustain proficient technical skillset across the operation by contributing as a service technician to ensure team support and standard work. Manage day-to-day operations, building a daily labor plan that meets customer demand while high quality and timely delivery (FIFO). Communicate to team members and support teams on production, material, quality, delivery and equipment related issues. Work in alignment with the Operations Manager for equipment, fixture, tools and sub-materials, etc. to support customer demand and on time delivery.  Collaborate and partner with other teams and leadership to align global customer operations policies, systems, and processes with the company’s vision. Be an active listener, listen to team members’ feedback and advocate resolutions to any issues or conflicts 

ORGANIZATIONAL ALIGNMENT

The Service Team Leader will report to the Operations Manager. The Service Team Leader will have direct reports including Service Technicians and Lead Service Technicians.

QUALIFICATIONS

SKILLS & WORK TRAITS (REQUIRED)

Individual must be in the Houston area or willing to relocate to Houston, TX for a minimum of 36 months 5+ years of previous supervisory experience in manufacturing operations or 5+ years in a technical capacity with demonstrated positive results in operational change management required Capable of quickly identifying and resolving issues with a team-based approach in a positive, non-threatening manner  Ability to prioritize, multitask and problem solve, lead and adapt in an environment of constant change Strong organizing and planning skills to achieve goals while demonstrating adaptability to respond and manage changes to plans and objectives. Strong leadership and interpersonal skills, ability to coach and develop others. Excellent communication skills. Communicates clearly, often and openly. Demonstrated ability to drive continuous improvement while providing effective change management.

SKILLS & WORK TRAITS (PREFERRED)

Proven work experience as a team leader or supervisor. Previous work experience in lean manufacturing environment and use of best practices. In-depth knowledge of performance metrics. Strong PC and Microsoft 365 skills. Understanding of business financials, forecasting and an ability to implement cost containment Formal leadership training(s) and/or degree.

TECHNICAL COMPETENCIES

Practical knowledge of Industrial Scientific products, services and applications. Demonstrated experience in Oracle eBS and Salesforce Meticulous attention to detail, ability to inspect and identify non-conformities.

EDUCATION

Associate degree preferred and/or related work experience will be considered 

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.