Title of Position: Team Leader - Social Services 

FLSA Status: Exempt 

Department: Transitional Housing 

Salary: $65,582.61/yr.

Report to: Program Director - Win West 

Positions reporting to this position: Peer Coordinator 

The Team Leader provides quality clinical services and mental health support to mentally ill women in transitional housing. S/he works closely with social service staff in a collaborative approach to manage client needs and ensure the effective delivery of services to the clients at Win West. 

Responsibilities: 

• Assist with initial intake process in partnership with the security staff. 

• Assist clients with adjusting to the transitional housing program. 

• Triage client(s) for immediate needs and services. 

• Conduct psycho-social assessments for all assigned clients. 

• Provide emergency and crisis service intervention. 

• Develop Relapse Prevention Plans with clients and modify interventions as needed. 

• Perform timely and accurate data input of required client information in Department of Homeless Services (DHS) database. 

• Conduct three (3) group sessions weekly and provide detailed to the manager. 

• Provide supportive counseling and Activities of Daily Living (ADL) skills training to Win clients. 

• Must be able to work evenings, at least one Saturday a month and some holidays. 

• Establish advocacy network with community resources. 

• Actively participate as a member of the shelter's multi-disciplinary team. 

• Attend transitional housing meetings, organization wide meetings, and staff training, as required. Prepare all mandated reporting as required by supervisor, contract agencies and Win. 

• Discuss strategies with multi-disciplinary team to address treatment plans, challenges, and crisis intervention. 

• Assist with planning and coordination of special events for Win clients. 

• Link clients to substance abuse and mental health treatment programs. 

• Collaborate with community-based service providers to ensure engagement in services. 

• Advocate on behalf of clients to ensure public and private benefits and services. 

• Collaborate with the onsite Nurse Practitioner or community mental health provider to ensure clients’ treatment plans, including medication management. 

• Discuss strategies with multi-disciplinary team to address treatment plans, challenges, and crisis intervention. 

• Other special projects and responsibilities, as assigned. 

Essential Functions: 

• Must be able to work evenings, at least one Saturday a month and some holidays. 

• Must be able to ascend/descend stairs within the building assigned. 

• Must be able to escort clients to appointments as needed. 

Qualifications: 

• Commitment to Win’s mission, vision, and values. 

• LMSW required, with one (1) year of post graduate working experience. 

• Supervisory experience a plus. 

• Experience working with individuals with mental illness, substance abuse, and homeless adults. Demonstrated experience and knowledge utilizing Motivational Interviewing, Trauma Informed Care, Strengths Based Case Management, Harm Reduction and Recovery Oriented principles. 

• Demonstrated ability to facilitate group treatment and developing group curricula. 

• Experience with entitlement systems and procedures. 

• Excellent organizational, written and verbal communication skills. 

• Proficiency in Microsoft Office. • Bilingual -English/Spanish a plus. 

Core Competencies: 

• Leading Others: Assist with the implementation of initiatives and escalate issues appropriately. 

• Facilitating Change: Propose new approaches, methods or technologies to improve services to clients. 

• Managing Performance: Monitor performance against predetermined standards set by Win and funders. 

• Applying and Developing Expertise: Take client issues to the appropriate people within the organization to obtain the most accurate information to meet the clients’ needs. 

• Communicating and Collaborating: Must understand and embody Win values and Code of Conduct. Must communicate effectively verbally and in writing.  

WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT

Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

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