Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

We are seeking a dynamic and experienced Team Leader for our Universal Banking division in Johannesburg, South Africa. The successful candidate will play a crucial role in leading and motivating a team of banking professionals, ensuring the delivery of exceptional universal banking services to our diverse clientele.

Lead and manage a team of universal banking professionals, fostering a culture of excellence and continuous improvementOversee the delivery of a comprehensive range of banking products and services, including retail, commercial, and investment banking offeringsDevelop and implement strategies to enhance customer satisfaction and expand our client baseMonitor team performance, set targets, and provide regular feedback and coaching to team membersEnsure compliance with all relevant banking regulations and internal policiesAnalyse market trends and competitor activities to identify new business opportunitiesCollaborate with other departments to streamline processes and improve overall banking operationsResolve complex customer issues and maintain strong relationships with key clientsContribute to the development and implementation of new banking products and services

QualificationsBachelor's degree in Business, Finance, Economics, or a related field

Experience

Minimum of 5-7 years of experience in banking or financial services, with a proven track record in team leadershipMinimum 3 - 5 years managing and driving a sales teamComprehensive knowledge of universal banking products and servicesStrong understanding of regulatory compliance and risk management in the banking sectorExcellent leadership and team management skills, with the ability to motivate and develop staffSuperior communication and interpersonal skills, with the ability to build relationships at all levelsProven analytical and strategic thinking capabilitiesProficiency in banking software and systemsStrong problem-solving and decision-making abilitiesProfessional banking certifications (e.g., Chartered Banker, Certified Banking & Credit Analyst) are highly desirableFluency in English; knowledge of other South African languages would be advantageous

Additional Information

Behavioral Competencies

Adopting Practical ApproachesArticulating InformationChallenging IdeasConvincing PeopleExploring Possibilities

Technical Competencies:

Application & Submission Verification (Consumer Banking)Banking Process & ProceduresClient Acceptance & ReviewCustomer Understanding ( Consumer Banking)Processing & Product Knowledge (Consumer Banking)