Key Responsibilities: Achievement of the team’s targets/KPI’s in line with the Brand(s) product requirements. Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks. Managing relationships with internal & external stakeholders to achieve the desired outcome. Consistent focus & improvement of client service delivery. Ensuring that reports are analysed & compiled accurately to provide feedback on individual and overall team performance.

 

Qualifications and Experience: Matric qualification Management related qualification [advantageous] Part or full qualification that is recognized by the Financial Services Board RE5 Financial Services Board Qualification [advantageous] 2 years management experience Be willing to commit to continuous learning Relevant sales experience Sound understanding & application of people management procedures [e.g., IR, coaching]

 

Skills:  To be computer literate [MS Office & Intermediate Excel] Excellent communication skills [verbal, written & interpersonal] Customer Service Delivery

 

Behaviours:  Achieving Results - Is ‘results’ driven and achieves success by proactively tackling challenges  Adhering to Standards - Ensures quality and compliance in the delivery of their work  Meeting Customer Expectations - Consistently delivers exceptional customer service  Planning & Organising - Uses a structured approach to effectively manage tasks  Presenting & Communication - Articulates ideas clearly to different audiences 

 

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Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act