About SSP Iceland

SSP is a global leader in food & beverage and retail operations in travel locations, with a strong presence at airports and train stations worldwide. In Iceland, we operate a variety of brands at Keflavík Airport, delivering excellent service and high-quality products to travellers daily.

We are currently operating the brands Point, Elda and Jomfruin at Keflavik Aiport.

The Role

As an Operations Manager, you will oversee the daily operations of our Retail & F&B outlets at Keflavík Airport. You will be responsible for driving performance, ensuring exceptional customer experience, and managing a high-performing team.

Key Responsibilities

Operational Leadership – Oversee the daily operations of multiple Retail & F&B units, ensuring smooth and efficient service.
Team Management – Lead, motivate, and develop a large and diverse team, ensuring high engagement and performance.
Financial Performance – Drive sales and profitability by implementing strategies to optimize revenue and cost control.
Customer Experience – Ensure outstanding customer service and uphold SSP’s high standards of quality and hospitality.
Compliance & Safety – Ensure all operations comply with food safety, hygiene, and airport security regulations.
Stakeholder Collaboration – Work closely with airport authorities, suppliers, and internal teams to ensure seamless operations.

What We’re Looking For

Proven experience in operations management, preferably in retail, hospitality, or F&B.
Strong leadership and people management skills, with a passion for coaching and developing teams.
Excellent communication skills in English (Icelandic is a plus).
A results-oriented mindset, with experience in sales, budgeting, and financial reporting.
Ability to thrive in a fast-paced and dynamic airport environment.
Experience with airport operations or travel retail is an advantage.

What We Offer

Competitive salary and performance-based incentives
A dynamic and exciting work environment at Iceland’s busiest airport
Career growth opportunities within SSP’s global network
A supportive and collaborative team culture

Join us and be part of a global leader in travel F&B and Retail!