Job Description

To supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow

Hello Future Commercial Short Term Insurance Retentions Team Leader

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Short term insurance you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

The Commercial Short Term Insurance Team Leader is responsible for leading and managing a team of commercial insurance retention agents to achieve retention targets and deliver exceptional customer service. This role involves developing retention strategies, providing coaching and support to retention agents, and overseeing day-to-day retention operations to drive revenue growth and maximize profitability.

Are you someone who can:

Achieve targets set by the business and foster an environment of outperformance.Report on performance, team performance, Retention strategies, and operational changes.Ensure there is adherence to procedural documents in the team.Integrate team initiatives and evaluate resources to optimize their utilization, ensuring the team achieves and sustains its targetsManage processes and procedures effectively, including quality assurance, compliance with business standards, legislation, and audit recommendationsPractice fair and consistent people management within the team, including delegation, work allocation, and performance managementCoach, mentor, and develop individual team members to help them achieve departmental and personal goalsConduct regular team and individual meetings to foster communication and collaborationEffectively communicating and disseminating relevant information in a timely mannerActively listening to team members, addressing their concerns appropriately, and providing constructive feedbackCultivate a positive customer service experience to uphold customer service valuesManaging change initiatives effectively, considering the ideas and expectations of staff to facilitate a smooth transition of business initiativesInspire and lead the team, fostering a culture of excellence, collaboration, and achievement.Contribute effectively as a project team member to successfully deliver divisional projects and initiativesDevelop and maintain working relationships with a variety of stakeholders that enable the achievement of service delivery.Utilize data analytics to evaluate team performance, identify areas for improvement, and implement strategies for continuous sales optimizationWorking with the sales manager on validating sales for remuneration. Provide technical guidance when required to motivate all employees to learn, grow and develop so that they can obtain the knowledge and experience they need to help the organization reach its goals

You will be an ideal candidate if you have:

1-2 Years Team Leader Experience (Essential)Grade 12 (Essential)NQF Level 4 Short Term, (Essential)RE5, (Essential)COB Short Term insurance – Commercial Lines (Essential)1-3 years Commercial Insurance experience (Essential)

You will have access to:

Opportunities to network and collaborate.A challenging working environmentOpportunities to innovate.

We can be a match if you have:

Strong Business AcumenCommunication (verbal and written) in EnglishAnalytical, Numerical & mathematical skillsTeam supervisory skillsConfident and enthusiastic self-starter who can take initiativeMust be able to work independently as well as part of a team - balances team and individual responsibility, provides and accepts feedbackProblem-solving skillsPresentation and facilitation skillsResilience - Ability to work well under pressure in dynamic environmentFlexible and adaptableInfluential, concise, rational and practical communicatorCreative flair and innovative thinkerDiscretion, judgment and high levels of trust

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

15/02/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.