Team Leader

Salary: £33,840 per annum, plus company benefits

Location: London, EC4N 8AF

Contract: Full Time, Permanent

Shifts: 37.5 hours, Monday to Friday 07.30 – 16.00 (1 hour lunch unpaid)

Work model: Fully onsite

Williams Lea seeks a Team Leader to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The primary focus of the Office Services Team Leader will be to manage the day to day services in London supporting the Office Manager.

Overall aim of the role:

Assist the Office Manager in areas such as productivity, quality and continuous improvementLiaise with the Senior Operators and operators over any issues or change in processImplement changes and improvementsInduction of new startersEnsure policies and procedures are met in every instanceActively delegate and manage work to ensure best practice is maintained in all areasEffectively follow up all Client related concerns and queriesBe a key deputy in the absence of the Office Manager.An earlier start time may be required from time to time at the request of the client.

Key responsibilities

Meet and wherever possible exceed targets and expectations set, on an individual and team basisUndertake any reasonable duties as requested by Office ManagerBe responsible for the day to day running of the teamEnsure that the workload and team is staffed correctly i.e. absence and holidaysConduct and manage onsite training needsMonitor staff attendance and timekeeping and respond to issuesManagement of absence process and procedures making sure cover is in place in all areasLiaise regularly with the Senior Operators to give updates on workflow, deadlines and problems so that Client requirements can be effectively managedConduct Team meetings and regular 1-2-1 sessions, ensuring effective communicationSupport the Office Manager with all Annual and Interim reviewsRelate accurate information to users on progression of their workEnsure the team is working efficiently and effectively to complete the SLA'sInvestigate errors within the team and provide a full written report to the Office ManagerArrange fortnightly management information to be given timely to the Office ManagerSupport colleagues and work as a team in order to achieve the best results for the clientsAble to represent and communicate issues on behalf of the Office Manager

Personal attributes

Ability to lead at Team with previous supervisory experienceAbility to operate at all levels within the organisationExceptional communication skillsConfident and with a professional, business-like mannerAbility to work under pressure, maintaining accuracy and delivering against timescalesCustomer focus, consistently in tune with the aims and objectives of the businessExcellent time management and Organisational skillsDelegation skills and ability to carry out delegated functions/tasks/projectsHigh level of confidentiality in management of staffDrive for results, able to meet deadlines and prioritise tasksAn understanding of an employer’s statutory and 'best practice’ Health & Safety requirementStrong administration skills and fully conversant with Microsoft packages such as Word and Excel

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidaysSalary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com.

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