Who is Acuity? Click here to learn more about why we love working at Acuity! (https://www.youtube.com/watch?v=18Q0Nrnk5\_c&t=4s) Headquartered in Atlanta, Acuity is the modern version of what an accounting department should be in a $1-5 million revenue business. We are a fully remote firm who has found success allowing team members the flexibility to balance both a fulfilling career and a home life. Our teams are designed to scale with our client’s growth and to serve entrepreneurs throughout the United States who seek to offload their accounting to us so that they can focus on growing their companies. Acuity has a CFO Team, Controller Team, Bookkeeping Team, and a Tax Team that collaborate and work together to understand our clients’ needs and offer solutions that allow them to grow and succeed.  We VALUE being measured, independent, transparent, curious, and happy!  Please visit our website to learn more about who we are at Acuity: https://acuity.co/careers/ As part of our Team, you will: + Lead and manage a team of accountants delivering high-quality accounting services to multiple small businesses. + Drive communication and performance through the effective use of individual and departmental KPIs. Takes corrective action as necessary to meet established goals. + Provide ongoing support and serve as a point of escalation for technical questions. +  Actively engaged in hiring, onboarding, training & mentoring on Acuity delivery methodologies and processes. + Dedicate 25% of their time towards client services to stay relevant to team processes and technologies. + Monitor deliverables and ensure team members' process compliance. + Define standardized accounting processes by creating and maintaining training materials in alignment with other teams. + Ensure accounting processes and resources meet the client’s needs and expectations. + Manage the resolution & response of client issues & complaints in a timely manner. + Implement strategies to improve client outcomes & mitigate client churn. + Drive progress through the timely completion of quarterly rocks that support the company's strategic initiatives and/or departmental goals. Requirements: + Degree in accounting from a 4-year college or university – MBA/CPA certificate is a benefit. + Tech Expertise: You have experience working in cloud-based accounting systems – NetSuite experience, QBO certification, and Xero certification a plus. + Exceptional Customer Service: You are responsive and attentive to your clients. Your clients know you will get back to them in a timely manner. They trust you to act in their best interests and bring any insights or issues to light with solutions. You are a natural Trusted Advisor. + Proven Over-Achiever: You have consistently exceeded the expectations set out in front of you in previous roles. Compensation & Benefits + Competitive compensation. + YOU get to pick your workload.   + YOU get to pick your schedule.  We trust you to get your work done from whatever location is best for you. + All team members receive travel to our annual company paid retreat (https://acuity.co/acuitycon-2019/) , where we spend time connecting with colleagues, partners, and industry experts.  + Benefits offered for full-time staff.  + 401(k) with a company match for all staff. + Work/life balance! So if pushing the envelope, bending the rules, and blasting through the status quo is what gets you out of bed in the morning, take a seat at our table. We’re just the right fit for you.    Why Choose Us?  We are invested in your career and are dedicated to helping you climb the ranks.  While we work hard, we also truly value our life outside of work and offer flexible arrangements to give you the ability to manage both your personal life and professional career.  Our benefits include:  + Paid time off + Medical, dental, vision, std/ltd, and life insurance + 401(k) plan  + Paid holidays Powered by JazzHR