About WellLife Network: WellLife Network is a leading health and human services organization dedicated to supporting individuals and families across New York City and Long Island. Recognized as a 2023 top-rated nonprofit, WellLife Network empowers people to overcome life’s challenges and achieve greater independence, well-being, and inclusion. We offer a comprehensive suite of programs spanning mental health, developmental disabilities, substance abuse, housing, and employment support, all grounded in a commitment to compassionate, high-quality care. Central to our mission is an unwavering dedication to diversity, equity, inclusion, and belonging (DEIB) within our organization and in the communities we serve. As a trusted community partner, WellLife Network fosters a nurturing environment where everyone has the opportunity to thrive and realize their fullest potential.

 

Position Summary: Responsible for establishing, administering, and directing a self-contained clinical team which assumes responsibility for directly providing needed treatment, rehabilitation and support services to identified clients with severe and persistent mental illness; supervise and evaluates staff performance to ensure service excellence and courteous, helpful, and respectful services to program clients; and function as a practicing clinician on the team.

Essential Accountabilities:

Leads daily team organizational and service planning meetings, provides direction to staff regarding individual cases, and regularly conducts individual and group supervision meetings. Meets required productivity targets and completes all documentation within assigned time frames. Monitors and coaches staff on meeting productivity measures. Directs and coordinates the client admission process and treatment, rehabilitation and support services of the program. Participate in staff recruitment, interviewing, hiring, work assignments and orientation and performance supervision. Develop and implement staff orientation and training. Develop and maintain program policies and procedures and revise as necessary. Perform on-call duty for crisis intervention and for staff supervision and consultation. Oversee and monitor accurate use of internal electronic health record (Avatar). Provide guidance in engagement and communication with enrollees. Provide leadership through positive modeling and be open to the opinions of all team members. Provide guidance to ACT staff for identification of potential barriers to care and resolutions to those barriers. Audit client charts on a regular basis. Coordinate and monitor services with AOT, mental health and criminal courts, probation, and child protection services on an ongoing basis. Responsible for crisis intervention requiring 24 hours on call availability. Provide disciplinary actions to staff in violation of agency, contract or program policy. Act as a clinical liaison between the team and outside entities. Document any progress notes in EHR within 48 hours of all client and collateral contacts. Ensure all documentation is completed in a timely fashion and remain in compliance with agency, OMH, and AOT regulations. Communicate pertinent consumer and operational information to the Deputy Director, Division Director and Regulatory bodies. Participate/Organize case conferences and case consultation to ensure a high standard of service provision. Conduct field based visits. The ACT Program provides 85% of their services in the community. Participate in OMH approved/required ACT Orientations and Trainings. Assists in the planning, developing and implementation of goals and training to further develop participants skills, including but not limited to: Budgeting Grooming Nutritional planning use of public transportation use of community resources Shopping Housekeeping Physical health & development Adaptive behavior/independent living Nutrition Vocational development Social development Acts as a role model for participants; furthers participants in researching and obtaining community resources appropriate and applicable to their needs and goals; follows-up on any aftercare/recommendations for treatment. Escorts/ accompanies participant as needed on appointments (medical, psychiatric, substance abuse). Provide crisis intervention and mental health counseling as needed. Participate in client meetings and conduct all 30, 60, 90 day follow-ups on discharged clients. Required to participate and attend meetings/trainings at various sites that require following different route of travel to worksite. Demonstrate ability to: maintain required written documentations; communicate relevant information to other staff and supervisor(s), verbally and in writing. Ability to work flexible schedules as work schedules, trainings and location are subject to change Ability to operate an agency vehicle. Attend all required trainings and any relevant to the position or deemed necessary by supervisor. Participate in activities of other staff members in their absence or during periods of staff shortage. Maintain confidentiality at all times. This does not limit the assignment of duties or exclude the performance of other duties not mentioned as assigned by supervisor, Deputy Director, Director, and/or Senior Management. Responsible for reporting and documenting all incidents to immediate supervisor within 24 hours.